Relationship Agent

Description

Job Summary: Responsible for serving cooperative members, prospecting new customers, maintaining relationships, following up on commercial proposals, and continuously updating knowledge of products and services. Key Highlights: 1. Engagement in serving and prospecting cooperative members 2. Focus on customer satisfaction and loyalty 3. Commitment to continuous learning and process improvement **Description and Responsibilities:** **Working Hours:** Monday to Friday, from 8:30 AM to 5:30 PM, with a 1-hour lunch break **Level:** Operational **Employment Type:** Tenured \- CLT labor code Responsible for serving individual cooperative members, providing information and clarifying doubts regarding products and services offered by the Cooperative. Prospect new cooperative members by identifying business opportunities and presenting solutions tailored to their needs. Maintain relationships with existing cooperative members, ensuring their satisfaction and loyalty. Follow up on commercial proposals from preparation through to closure, ensuring successful sales execution. Participate in meetings and training sessions to continuously update knowledge of company products and services, as well as sales and member service techniques. Prepare activity and results reports, submitting them to supervision and suggesting improvements to service and sales processes. Collaborate with other departments to continuously improve processes and enhance cooperative member satisfaction. Conduct on-site visits to cooperative members, when necessary, to better understand their needs and present customized solutions. Utilize CRM tools to record and track interactions with cooperative members, ensuring organized and efficient service delivery. Participate in events and trade fairs, representing the company and promoting its products and services. **Requirements:** * Bachelor's degree in Agribusiness Management, Business Administration, Accounting, or related fields. * Excellent verbal and written communication skills. * Ability to resolve conflicts and handle challenging situations. * Familiarity with CRM tools and customer service practices. * Teamwork skills and ability to collaborate across departments. * Proficiency in computer applications (Microsoft Office suite). * Proactivity and strong organizational skills. * Prior experience in customer service or related areas is desirable. * Residency in Paranoá, Planaltina \- DF, PAD\-DF, or nearby areas is required. * **Preferred Qualifications:** * Experience in financial institutions or credit cooperatives. * CPA\-10 or CPA\-20 certification. * Knowledge of sales and negotiation techniques. * Proactivity and initiative in identifying process improvement opportunities. * Teamwork skills and ability to collaborate with other departments. **Benefits:** Medical insurance, Dental insurance, Gym allowance, Internal benefits, Profit sharing, Private pension plan, Life insurance, Meal voucher, Food allowance, Transportation allowance