Quality Analyst

Description

Job Summary: The Quality Analyst will develop daily by providing customer service and satisfaction monitoring, monitoring protocols, and handling complaints. Key Highlights: 1. Opportunity for professional development to become an expert in the field. 2. Customer service and satisfaction monitoring. 3. Participation in the creation and follow-up of action plans. Are you looking to join a talented team facing increasingly greater challenges? Here, our **QUALITY ANALYST** will have the opportunity to develop daily toward becoming an expert in the field. * Customer service; * Satisfaction survey monitoring; * Assisting in monitoring protocol openings; * Completing reports and spreadsheets; * Monitoring group customer service quality scores; * Handling customer complaints, directly or indirectly; * Participating in the creation and follow-up of action plans. **Requirements:** * Intermediate proficiency in Excel, Word, and internet usage; * Strong communication and interpretation skills, including telephone contact with customers from the client base. **Salary:** * R$2\.100,00 \+ Variable **Working Hours:** * 44 hours per week **Benefits:** * Transportation Allowance (VT) \+ Meal Allowance (VA) \+ Health/Dental Insurance (OPTIONAL) \+ Telemedicine **Do you meet the requirements? Join our team!** **CHAMPION** **PLEASURE TO SERVE!** Payment: R$2\.100,00 per month Benefits: * Meal allowance * Transportation allowance Local of work: On-site