IT INTERNSHIP

Description

Job Summary: IT Technical Support Internship (Level 1), focused on user support, hardware installation and configuration, network and infrastructure support, and documentation of IT processes. Key Highlights: 1. Level 1 technical support and assistance to users 2. Support for networks, IT infrastructure, and systems 3. Opportunity for professional development in IT and Power BI **Job Description:** ---------------------- \- Level 1 (N1) technical support to users; \- User assistance, incident logging, and follow-up; \- Installation and configuration of computers and peripherals; \- Support for computer networks and infrastructure; \- Support for printers and network devices; \- User account registration, adjustment, and organization within systems; \- Documentation of IT processes, procedures, and routines; \- Basic equipment inventory control; \- Assistance in creating and maintaining reports and dashboards in Power BI; \- Use of the Mega system to support IT routines. **Mandatory Requirements:** ------------------------------ * Currently enrolled in Computer Science, Computer Engineering, Software Engineering, Network Engineering, or related fields, from the 3rd semester onward. * Basic knowledge of computer science and the Windows environment; * Strong communication and organizational skills; * Ability to effectively assist users. **Preferred Qualifications:** -------------------------- * Interest in documentation and process improvement; * Familiarity with Power BI or Excel; * Prior experience in technical support is a plus. **Employment Type:** -------------------------- INTERNSHIP **PwD (Persons with Disabilities):** -------- NOT APPLICABLE **Benefits:** --------------- Transportation Allowance (subject to location). Meal/Voucher Allowance. Psychological Support \- Healthy Mind Program. **Work Location:** ---------------------- Lago Sul \- Brasília/DF **Working Hours:** ------------------------ Monday to Friday, from 8:00 AM to 1:00 PM.