Technical Support Assistant

Description

Job Summary: We are seeking a professional to work in the technical support area, providing customer service and ensuring the proper functioning of the company's technological resources. Key Highlights: 1. Level 1 and Level 2 technical support 2. Incident diagnosis and resolution 3. Support for operating systems and hardware **Technical Support Assistant** We are seeking a professional to work in the technical support area, providing customer service, resolving incidents, and ensuring the proper functioning of the company's technological resources. Main Responsibilities: * Provide Level 1 and Level 2 technical support to users and customers; * Diagnose and resolve incidents related to Windows, macOS, and Ubuntu operating systems. * Install, configure, and maintain software and equipment; * Diagnose and resolve hardware, software, and network-related issues; * Analyze logs for incident diagnosis and resolution. * Register, track, and close tickets (Movidesk); * Assist with user access and permission administration; * Ensure compliance with service processes and standards; * Document procedures and solutions for the knowledge base. Requirements: * Knowledge of Windows and/or Linux operating systems; * Basic networking concepts (TCP/IP, DNS, DHCP, VPN); * Experience installing and configuring software and peripherals; * Proficiency in Microsoft Office and Microsoft 365; * Experience with ticketing tools such as Jira Service Management, Movidesk, or Zendesk; * Knowledge of hardware support and troubleshooting; * Strong verbal and written communication skills; * Organized, proactive, and problem-resolution focused. Preferred Qualifications: * Knowledge of Microsoft Intune; * Knowledge of Microsoft Entra ID; * Experience with ITIL; Additional Information: Sulamérica 360° Care (health, dental, and wellness plan) Meal/food allowance: BRL 49.00 Working hours: To be determined Work schedule: 40 hours per week Employment type: Direct hire (CLT) Salary: BRL 2,000.00 – BRL 2,100.00 per month Benefits: * Medical assistance * Dental assistance * Life insurance * Food allowance * Meal allowance * Transportation allowance Work location: On-site