Senior IT User Support Technician

Description

**Description of activities the professional will perform:** Professional working in ICT service centers (Level 1 and Level 2), also providing user support, installing ICT equipment used directly by users (computers, peripherals, telephony and communication devices, and other electronic equipment). Provides maintenance services and defect correction for electronic equipment, as well as performing corrective and preventive maintenance on the ICT equipment fleet. **Required Experience, Skills, and Knowledge:** * Experience with Level 1/2 Technical Support * User Support * Microsoft "MD\-100: Windows 10" course or equivalent (can be submitted within one week after hiring) NOTE: This is NOT the certification, only the course. **Education:** Currently pursuing a bachelor's degree **Years of Experience:** * Minimum verifiable experience of 5 (five) years in Information Technology-related activities; * Minimum verifiable experience of 2 (two out of five) years in customer/user support ### **Employment Type:** CLT ### **Required Knowledge and Skills:** Microsoft MD-100 Windows 10 course, user support, equipment installation ### **Benefits:** Meal allowance, life insurance, health plan ### **Department:** Government