Customer Support Analyst - Insurance

Description

Job Summary: Provide customer service and support to policyholders, ensuring excellence, agility, and trust in all interactions. Key Highlights: 1. Ensure an excellent and trustworthy customer service experience. 2. Provide support and assistance regarding insurance policies, endorsements, and claims. 3. Support the commercial and administrative teams, ensuring customer satisfaction. We are seeking a **Customer Support Analyst** to provide service and support to policyholders, ensuring an excellent, agile, and trustworthy experience at every stage of the relationship. **Job Title:** Customer Support Analyst **Work Mode:** On-site **Work Location:** Asa Norte **Employment Type:** CLT **Salary:** R$2\.000,00 \+ Bonus **Benefits:** Transportation Allowance \+ Meal Allowance \+ Health Insurance with co-payment \+ Dental Plan \+ Life Insurance **Working Hours:** 9:00 AM to 6:00 PM, Monday through Friday. **Mandatory Requirements:** Completed high school (bachelor's degree in Administration, Insurance, or related fields preferred) Prior experience in customer service Experience in an insurance brokerage or administrative/commercial roles is desirable Basic knowledge of insurance Strong verbal and written communication skills Organizational skills, proactivity, and attention to detail **Job Responsibilities:** Provide customer service via phone, WhatsApp, e\-mail, and other channels Offer support regarding insurance policies, endorsements, and renewals Monitor and assist in claim processes, guiding customers and liaising with insurers Log and track requests in the system, ensuring timely follow-up Monitor installment payments, contact delinquent customers to assist with regularization, access insurers' websites to retrieve payment slips, send them to customers, and track payment clearance. Support the commercial and administrative teams whenever required Maintain service quality and ensure customer satisfaction