Level 1 Customer Experience Technician

Description

Job Summary: An IT technical support professional ensuring user satisfaction and service continuity, with expertise in operating systems and IT service management. Key Highlights: 1. IT technical support based on ITIL 2. Diagnosis and resolution of operating system issues 3. User account and permission management #### **Brasília/DF** * 10:00\-19:00 EDUCATION KNOWLEDGE * Internet browser and diverse systems support * User support ensuring user satisfaction and IT service continuity * ITIL-based user support providing IT technical assistance * Management of user/group accounts, password resets, and system permissions * Diagnosis and resolution of issues in Windows and Linux operating systems * Knowledge of ITSM (IT Service Management) tools * Creation/configuration of institutional email, electronic mail, telephony, and VOIP * IT hardware support, including installation and configuration of computers and peripheral devices * Computer networking and Active Directory CERTIFICATIONS * ITIL V4 Foundation **Mandatory** * ITIL V3 Foundation **Mandatory** *“At Hepta, we respect and embrace diversity. We make no distinction based on gender, ethnicity, religion, sexual orientation, or disability. Apply now!” \#vemprojeitoHepta*