22091-Cloud Architect

Description

Job Summary: We are seeking technology-passionate professionals to manage the lifecycle of ICT solutions, with a focus on innovation and solving complex challenges in a collaborative environment. Key Highlights: 1. Innovation and curiosity as drivers for disruptive solutions 2. Collaboration in multidisciplinary teams and freedom to explore skills 3. A vibrant culture that values ideas and promotes growth At Hitss, innovation is our fuel, curiosity is our engine, and respect for the customer is our compass. If you are driven by the passion to create disruptive technological solutions, if you constantly seek challenges that push the boundaries of what is possible, and if you believe putting the customer first is the key to success, then you are in the right place. We want people who stand out, think outside the box, and are willing to explore new horizons. Here, every idea is valued, every question is encouraged, and every challenge is embraced as an opportunity for learning and growth. Join us and become part of a vibrant culture where innovation is fueled by relentless curiosity and where respect for the customer permeates all our actions. Here, you will have the freedom to explore your skills, collaborate with brilliant minds, and transform the future of technology. If you are ready to join a company that believes talent is the key to success, submit your resume and join our team. We look forward to meeting you and jointly driving the next generation of technological solutions. **Come be a Hit!** **Responsibilities and Duties** * Manage the lifecycle of ICT solutions, including activation, installation, configuration, support, monitoring, updating, and deactivation of technological resources; * Receive, analyze, categorize, resolve, and log service requests and work orders, linking solutions to the corporate knowledge base; * Perform diagnostics (troubleshooting), resolve and automate incidents, analyzing root causes of recurring failures; * Collaborate with multidisciplinary teams to resolve incidents and participate in crisis rooms; * Plan and document risks related to implementing changes in ICT environments; * Participate in technical committees related to change management; * Keep configuration items and topologies updated in the Configuration Management Database (CMDB); * Configure redundancy and high-availability solutions for technological environments; * Execute and test data backup and recovery routines; * Participate in periodic disaster recovery (DR) simulations; * Apply security patches and hardening configurations in managed environments; * Proactively analyze logs to identify vulnerabilities and security risks; * Report security incidents and collect evidence for audit processes; * Prepare technical reports and documentation for managed environments; * Update manuals and procedures in the corporate knowledge base; * Account for executed activities and propose operational and tooling improvements. **Requirements and Qualifications** **Required Qualifications** * Bachelor’s degree in Information Technology or related fields; * Postgraduate degree or MBA in the field of specialization; * Technical English proficiency. **Desirable Qualifications** * ITIL Foundation v4 or higher certification or training. **Additional Information** Want to see all our open positions? Visit our page: Hitss \- Work With Us https://globalhitss.gupy.io/ **Important: All our positions are open to professionals with disabilities, gender equity, and racial/ethnic diversity.** HITSS BRASIL is a multinational company within the Claro Group, operating for over 30 years in the digital solutions and IT services market across 7 countries. Combining unparalleled experience and specialized expertise, our 5\.000 employees are committed to making the new happen every day. We invest in innovation with integrity and strive to develop inclusive, responsible, and sustainable solutions for our employees and customers. **Through our Diversity and Inclusion pillar, everyone has equal opportunities to build their career.** We do not discriminate based on gender, religion, race, sexual orientation, social status, or disability. If you enjoy challenges, trends, agile and innovative processes, this is your place. Join us!