Job Summary: IT professional focused on on-site technical support, hardware and software maintenance, and equipment configuration for users at supported locations. Key Highlights: 1. On-site and remote technical support to users 2. Hardware and software maintenance and configuration 3. Guarantee of SLA and IT policy compliance **Responsibilities** * Provide on-site technical support to users at supported locations * Respond to technical incident tickets and service requests according to registered demands * Perform preventive and corrective maintenance on desktops, notebooks, and peripherals * Install, configure, and replace IT equipment * Perform OS formatting and installation * Configure and support printers, scanners, and network devices * Ensure compliance with SLA, internal procedures, and IT policies **Requirements** * Availability for immediate start * Experience in tasks relevant to a Field Analyst ### **Employment Type:** Contractor (PJ) ### **Department:** Information Technology