Administrative Commercial Assistant - Samambaia/DF

Description

Job Summary: The Administrative Commercial Assistant will handle customer service, contract management and renegotiation, seeking solutions while maintaining organization. Key Highlights: 1. Opportunity for those seeking teamwork and public service. 2. Focus on humanized and high-quality dental care. 3. Participation in technical and behavioral training programs. We seek individuals interested in teamwork, motivated and engaged in public service. The Administrative Commercial Assistant will perform commercial and administrative tasks, serving customers and presenting the clinic's services, following work instructions outlined in the company's Standard Operating Procedure Manual. **Responsibilities and Duties** * Maintain equipment and workplace organized, ensuring their preservation; * Explain and formalize dental service contracts with customers, in accordance with the company's manual and regulations; * File contracts and other documents in the appropriate location, per the company's manual and regulations; * Enter financial data of customer contracts into the computerized system; * Contact customers who have not paid the first installment to renegotiate and agree upon a new payment date; * Renegotiate with delinquent customers, as per the company's manual and regulations; submit a monthly report to the franchisee/manager containing information on completed renegotiations; * Submit a monthly report containing information on treatment cancellations, dropouts, and completions; scheduled and completed evaluations; formalized contracts; and new customers; * Address customer complaints regarding treatment by proposing solutions; * Cancel dental service contracts for customers no longer undergoing treatment, as per the company's manual and regulations; * Participate in technical and/or behavioral training programs offered by the company. **Requirements and Qualifications** * Currently pursuing a higher education degree (e.g., Business Administration or related fields); * Experience in customer service; * Intermediate computer skills; * Basic mathematical calculation knowledge; * Negotiation and sales techniques. Competencies: * **Communication:** Communication skills; Negotiation; * **Social:** Interpersonal relationships; Teamwork; * **Behavioral:** Empathy; Proactivity; Ethics; Friendliness; Commitment; Assertiveness; Discretion; * **Organizational:** Time management; Planning and organization. **Additional Information** salary 1650.00 meal allowance 30.00 transportation voucher performance bonuses We are Brazil's largest orthodontic network! Founded with the purpose of democratizing and modernizing dental care through humanized, high-quality service at accessible prices. We have **over 20 years** of experience, with more than **350 units** across Brazil and over **8 million satisfied customers** proudly displaying the OrthoDontic brand in their smiles. **Here, you’ll find opportunities to grow and transform smiles alongside us. Join OrthoDontic and be part of this success journey!**