Collections Analyst

Description

Job Summary: A financial management and collections professional focused on relationship building with high-end clients, organizational excellence, and portfolio financial health. Key Highlights: 1. Financial management of contracts and collections, with a focus on high-end clients. 2. Consultative engagement with refined communication and discipline. 3. Responsible for the financial health of the portfolio and the premium customer experience. **Description and Responsibilities:** **Working Hours:** 8:00 AM to 6:00 PM, Monday to Friday **Level:** Professional **Employment Type:** Tenured \- CLT labor code Conduct collections and financial management of Kapô's subscription contracts, maintaining excellent relationships with high-end individual and corporate clients (PF and PJ), while ensuring organization, accuracy, and consistency in financial records. Adopt a consultative approach, refined communication, and disciplined execution to safeguard portfolio financial health and deliver a premium customer experience. * Perform monthly collections for subscription contracts (individual and corporate clients); * Manage relationships with high-net-worth individuals, executives, entrepreneurs, and large enterprises, using a professional demeanor and appropriate language; * Handle delinquencies, renegotiations, payment agreements, and payment follow-ups; * Update internal systems to ensure organized historical records, documentation, and contracts; * Create, maintain, and enhance operational financial spreadsheets and controls (Google Sheets / Excel); * Draft texts, announcements, and follow-ups with impeccable writing and a professional tone; * Provide support via email, phone, and WhatsApp, with clarity, courtesy, and elegance; * Achieve monthly collection targets and performance indicators; **Requirements:** * Currently pursuing a Bachelor’s degree in Business Administration, Accounting, Economics, or related fields. * Experience in collections, client relationship management, or financial operations. * Intermediate Excel/Google Sheets proficiency * Strong verbal and written communication skills **Benefits:** Meal allowance, Transportation allowance