Monitoring Manager

Description

**Job Description and Responsibilities:** **Working Hours:** To be determined. **Level:** Managerial and Executive **Employment Type:** Tenured \- CLT labor code **JOB MISSION** Ensure the efficient operation of the monitoring center by supervising the camera monitoring and customer service team, guaranteeing service quality, operational security, and rapid incident resolution. **MAIN RESPONSIBILITIES** * Supervise the camera monitoring and customer service team; * Ensure all camera and alarm systems operate correctly; * Monitor images and identify risk situations or non-conformities; * Detect and record security incidents, taking immediate action when necessary; * Coordinate rapid responses to incidents, ensuring personnel and asset safety; * Guarantee compliance with security protocols and internal standards; * Produce periodic incident reports and security performance indicators; * Train and qualify the team on security procedures, surveillance, and incident response; * Coordinate customer service, ensuring rapid and efficient responses; * Prepare incident reports, performance indicators, and KPIs for the monitoring center; * Propose process and workflow improvements for the monitoring center; * Oversee maintenance of electronic security equipment; * Monitor the power center operation, tracking basic operational indicators, failure alerts, or interruptions; * Coordinate immediate actions during critical power situations jointly with technical teams (preferred qualification); * Integrate security monitoring with power center operations when required, ensuring operational continuity; * Guarantee compliance with internal and regulatory standards related to security and service. **Requirements:** **EDUCATION** Completed undergraduate degree, preferably in Administration, Security Management, Safety Engineering, or related fields. **EXPERIENCE** Minimum 3–5 years of experience in electronic monitoring and customer service; Team management experience. **TECHNICAL KNOWLEDGE** * Camera monitoring systems (CCTV, IP, DVR/NVR); * Customer service procedures and security protocols; * Reporting and control tools; * Basic knowledge of personnel management and performance indicators; * Fundamental knowledge of power system monitoring and emergency procedures (preferred qualification). **BEHAVIORAL PROFILE** * Analytical profile, detail-oriented, and quick decision-making ability; * Proactive leadership and team management skills; * Strong communication skills and professional demeanor; * Discretion and ethics in sensitive operations. **Benefits:** Transportation allowance