Quality Analyst

Description

Job Summary: Analyst responsible for quality KPI interpretation, client issue resolution, root cause analysis, and team training on quality practices and company standards. Key Highlights: 1. KPI quality analysis and interpretation 2. Handling and resolution of customer dissatisfaction 3. Team training on quality best practices Job Details: **Salary:** R$ 2\.600 \+ Variable **Position(s):** 1 **Responsibilities:** \- KPI quality analysis and interpretation; \- Handling and resolution of customer dissatisfaction through physical and digital channels; \- Failure analysis and identification, root cause investigation, and implementation of preventive and corrective action plans; \- Team training on quality best practices and company standards aligned with the vehicle manufacturer. **Education:** Completed high school **Experience:** Prior experience in this role is desirable. **Knowledge/Skills:** \- Microsoft Excel and Word; \- Verbal fluency; \- Planning skills; \- Negotiation skills; \- Discipline, confidence, and dynamism. **Employment Type:** CLT **Benefits:** Health insurance; Dental insurance; Meal allowance; Transportation allowance; Educational partnership. **Working Hours:** Monday to Friday, 8 a.m. to 6 p.m.; Saturday, 8 a.m. to 12 p.m. **State/City:** Federal District \- Brasília **Store:** GWM \| Jorlan-ev SIA .