IT ASSISTANT

Description

Job Summary: A professional to provide technical support to end users, including software installation and configuration, IT equipment maintenance, and assistance with incident management. Key Highlights: 1. Comprehensive technical support for hardware, software, and network. 2. Performing preventive and corrective maintenance on IT equipment. 3. Assistance in incident management and IT asset tracking. **Job Description:** ---------------------- ¿ Provide technical support to users in resolving issues related to hardware, software, and network. ¿ Perform software and operating system installation, configuration, and updates. ¿ Assist in preventive and corrective maintenance of computers, printers, and other IT equipment. ¿ Support user account configuration, email setup, and access permissions. ¿ Assist in technical incident management and logging of support activities in the ticketing system. ¿ Support IT asset organization and tracking (computers, laptops, mobile devices, and peripherals). ¿ Assist in network infrastructure routines and remote support. **Desired Qualifications:** -------------------------- ¿ Currently pursuing a technical or undergraduate degree in Information Technology, Systems Analysis and Development, Networking, or related fields. ¿ Basic knowledge of Windows, computer networks, and hardware maintenance. ¿ Familiarity with technical support and user assistance. ¿ Remote support tools knowledge is desirable. ¿ Knowledge of Active Directory. ¿ Experience with incident management tools (e.g., GLPI). ¿ Basic knowledge of networks and IT infrastructure. **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- YES **Benefits:** --------------- * Commercial partnerships and discounts; * Life insurance; * Meal allowance; * Wellhub; * Company vehicle; * Day Off; **Work Location:** ---------------------- NEOALIANCA LTDA