IT Support Analyst

Description

Job Summary: KTO seeks a proactive and detail-oriented IT Support Analyst to resolve technical issues, develop efficient solutions, and collaborate with teams to ensure operational continuity. Key Highlights: 1. Analyze and resolve technical issues for corporate users 2. Develop and implement effective solutions for technical problems 3. Collaborate with cross-functional teams to deliver high-quality support Welcome to KTO, where innovation drives excitement in iGaming. Founded in 2018 by Andreas Bardun, we are transforming online gaming with a focus on transparency and player satisfaction. At KTO.com, we combine the thrill of sports betting with the entertainment of online casino, tailored to local markets and powered by our proprietary platform for a personalized and seamless experience. KTO is an ascending leader in Latin America, proudly ranked among the top 10 iGaming brands in Brazil. Join us as we set new standards for trust, innovation, and the future of iGaming. **Position Summary** We are seeking a proactive and detail-oriented IT Support Analyst to join our IT team. This professional will be responsible for analyzing and resolving technical issues reported by users, as well as developing efficient solutions to ensure operational continuity. The role requires analytical and development skills, along with the ability to collaborate with cross-functional teams to deliver high-quality support. ### **KEY RESPONSIBILITIES** * Analyze bugs, issues, and requests reported by corporate users. * Diagnose root causes of software issues and propose effective solutions. * Develop and implement alternative solutions to resolve technical problems. * Provide both temporary and long-term solutions to ensure business continuity. * Escalate complex issues to senior developers or other relevant teams when necessary. * Ensure timely and effective resolution of escalated issues, minimizing impact on operations. * Maintain detailed records of issues, implemented solutions, and temporary workarounds. * Generate regular reports on issue status and resolution progress. * Communicate effectively with corporate users to understand their concerns and provide updates on resolution progress. * Collaborate with cross-functional teams to ensure issues are resolved efficiently and with minimal impact. ### **REQUIRED EXPERIENCE AND QUALIFICATIONS** * Prior experience in technical support. * Strong analytical skills to identify and resolve technical issues. * Knowledge of relevant programming languages and frameworks. * Clear communication skills with corporate users and technical teams. * Ability to work collaboratively and manage multiple tasks simultaneously. * Advanced English proficiency is essential. At KTO, diversity is not just a buzzword—it’s our strength. We are committed to creating an inclusive environment where everyone feels valued and empowered. Together, we’re not just working on projects—we’re making a real impact in our communities. Join us to celebrate diversity and drive meaningful change! KTO is licensed for sports betting and online gaming in Brazil under Ordinance No. 2,093/2024, ensuring a secure and regulated environment for our operations. **Prohibited Participation** Individuals under 18 (eighteen) years of age; Public officials whose duties are directly related to the regulation, control, and oversight of such activities within the federal entity in which they serve; Individuals who have or may have any influence over the outcome of a real sporting event subject to fixed-odds betting, including: * Individuals holding positions as sports executives, sports technicians, coaches, or members of technical staff; * Referees, assistant referees, or equivalent officials in sports disciplines; sports agents, athlete or coach representatives, technicians, or members of technical staff; * Members of administrative or supervisory bodies of organizations managing or organizing sports competitions or events; * Athletes participating in competitions organized by entities within the National Sports System; Individuals diagnosed with gambling disorder, as confirmed by a licensed mental health professional. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.