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Job Summary: We are seeking a hands-on, proactive professional to join our Foreign Exchange and International Trade area, providing support and analysis for operations—with an emphasis on the member experience. Key Highlights: 1. Dynamic engagement closely aligned with members and cooperatives 2. Protagonist role and ability to handle multiple tasks 3. Focus on problem-solving and communication that fosters closeness The Foreign Exchange and International Trade area is dynamic, operating in close proximity to Sicredi members and cooperatives. We perform our work with passion to deliver the best possible experience to those who choose to share their business with us. The team serves as a liaison between members and cooperatives, interfacing with both internal and external stakeholders. Our actions are decisive for successfully addressing demands and ensuring appropriate internal routing for service delivery. Thus, relationship-building and our approach to understanding and serving members constitute one of our key differentiators. \#LI\-GT1 \#LI\-HYBRID **Responsibilities and Duties** We seek a hands-on profile (characterized by objectivity and determination), with strong problem-solving focus, commitment, initiative, proactivity, flexibility, cooperativeness, and willingness to assume a protagonist role in daily activities. The candidate must be able to collaborate effectively within teams, demonstrate empathy, actively listen and be heard, understand needs to deliver appropriate service, and possess strong communication skills (communication that fosters closeness). * Provide support to cooperatives and members regarding products involving foreign exchange and international trade operations; * Accompany members’ journeys with empathy and responsibility for process completion, while demonstrating proactivity and capability to manage multiple tasks; * Analyze documents, register (ticketing), monitor, settle, and extend foreign exchange operations; register members on the digital signature platform; send documents; and track signatures; **Requirements and Qualifications** * Completed undergraduate degree, preferably in International Trade, Business Administration, or Economics; * Prior experience in the financial sector is desirable; * Advanced English proficiency is a plus; * Proficiency in Microsoft Office suite; * Ability to interact effectively with diverse audiences; * Capacity to remain calm and respond constructively under constant pressure; * Strong organizational sense and ability to manage concurrent tasks are essential; * Familiarity with the Change (Exchange) system and SWIFT will be considered a plus. **Additional Information** At the **Sicredi Administrative Center (CAS)**, for positions in business areas, we adopt a hybrid work model consisting of 3 days per week onsite at the company headquarters located at Av. Assis Brasil, 3940, São Sebastião, Porto Alegre/RS, and 2 days working remotely. For positions in the Tech area, we adopt a fully remote work model. \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ At **Sicredi**, you’ll enjoy: 13th and 14th fixed salaries; Profit-sharing program (based on seniority); Health and dental plans with no co-payment; Well-being programs via Wellhub (formerly Gympass), Nutrition, Psychology, Occupational Health, Massage, Running Group, and local gym access; Meal and Food Allowance—flexible allocation between VA/VR cards, with no co-payment; Extended maternity and paternity leave; Childcare or babysitting allowance for children up to 6 years and 11 months; Support for children with disabilities—no age limit; Life insurance; Private pension plan covering up to 7% of salary; Training platform—Sicredi Aprende—with diverse courses; 40-hour weekly workload—managed via a flexible hour bank system; Remote Work Allowance (except for roles requiring 100% onsite presence). **Nice to meet you—we are Sicredi.** Our journey began over 120 years ago as Brazil’s first cooperative financial institution. Today, we continue growing and transforming daily alongside **more than 50,000 employees**. They are the reason we’ve once again been named the **Best Place to Work**, ranking #1 according to Great Place To Work Brazil (GPTW). Together with **over 9 million members** across all Brazilian states, we believe in the power of cooperation to **build a more prosperous society and generate positive impact in people’s lives**—a purpose that unites and inspires us, promoting local and sustainable development, education, and financial inclusion. We continue seeking talents eager to help build a better world—and we want you on board. **\#JoinSicredi!**
