Job Summary: This role involves welcoming clients and patients, providing information, managing appointments, handling administrative tasks, and supporting various sectors. Key Highlights: 1. Excellence in customer and patient service 2. Appointment and examination scheduling and organization 3. Administrative support and document control **Hello, we are Cruzeiro do Sul Educacional!** We believe in the power of transforming lives through quality education and excellence! Here, we seek to connect diverse individuals so they can build a better world through education—driven by hard work, respect, and dedication—providing the best experience and supporting the learning journey of over 500,000 students. Cruzeiro do Sul Educacional S/A is one of the largest and most representative education groups in Brazil, comprising academically relevant educational institutions and regionally recognized brands—from basic education schools to higher education institutions. Faculty members and professionals from various fields work in harmony to ensure this daily construction. We are constantly seeking new talent to collaborate toward this goal—whether professionals seeking their first opportunity in the job market or highly experienced individuals. Do you identify with and believe in this purpose, and would you like to work with one of our brands? Join our team! We welcome you with open arms. To apply for one of our positions, please ensure all your information is up-to-date and complete. Feel free to register for all available positions that interest you—though we recommend completing one application process before starting another. **Responsibilities and Duties** **MAIN DUTIES / RESPONSIBILITIES:** * Greet clients and patients (owners and animals); * Identify the type of service required and direct them appropriately; * Provide general information regarding operating hours, available services, fees, and pre- and post-consultation instructions established by veterinarians; * Answer phone calls and messages (WhatsApp, email, or internal system), record messages, and correctly route requests; * Schedule and organize consultations and examinations; * Confirm appointments and notify clients of possible schedule changes or cancellations; * Record and update client and patient information (registration data, history, relevant observations); * Process payments for services rendered, issue invoices and payment receipts; * Perform administrative control and spreadsheet maintenance; assist in preparing monthly performance reports, forwarding data to the administrative department or coordination; * Assist in document flow between departments (clinical, financial, academic); * Restock and manage reception supplies (paper, forms, labels, ID badges, etc.). **Requirements and Qualifications** **Education:** Minimum completed high school diploma. Prior experience in customer service is required. **Additional Information** **Working Hours:** 7:30 AM to 5:48 PM (Monday to Friday) **Benefits:** * Health Insurance; * Dental Insurance; * Life Insurance; * Transportation Allowance; * Meal Voucher; * Pharmacy Benefit; * Childcare Assistance; * Totalpass (discounts at affiliated gyms); * Study Grant. Are you ready to contribute to our mission of quality and excellence in education? Join our team! Located in Cachoeirinha, in the metropolitan region of Porto Alegre, we are one of the leading references in higher education in Rio Grande do Sul. We achieve high evaluation scores and are ranked as the top University Center in Rio Grande do Sul—and sixth among both public and private institutions in the state, according to the General Course Index (IGC) 2019 published by the Ministry of Education (MEC). We connect students, faculty, staff, teaching methodologies, the community, and the labor market to deliver the best experience in higher education—guiding and supporting university students throughout their academic journey, thereby transforming lives and realities through education. We are part of Cruzeiro do Sul Educacional S/A, one of the largest and most representative education groups in Brazil, bringing together academically relevant higher education institutions and brands recognized in their respective markets. Learn more about Cruzeiro do Sul Educacional’s career portal and those of other group brands: https://cruzeirodosuleducacional.gupy.io