Concierge

Description

Job Summary: The professional will handle customer service, clarifying doubts, resolving issues, and directing customers to specialized support, ensuring satisfaction and a positive experience. Key Highlights: 1. Attend to and resolve customer inquiries, ensuring satisfaction. 2. Contribute to transforming lives through work. 3. Be part of an innovation ecosystem in the real estate sector. ### **What Inspires You?** We are more than just a major real estate company—we are an ecosystem focused on innovation and solutions shaping the future of the market. Every day, we learn something new, enhance our competencies, and broaden our perspectives. Here, you’ll find an environment where a sense of belonging is essential. We value diversity, mutual respect, and care for one another. Our commitment to social and environmental responsibility guides our actions, reflecting our care for employees, customers, and partners. If what inspires you is growth, knowledge sharing, and contributing to transforming lives through your work, this is the place for you! Join a team of experts dedicated to creating unique experiences and helping people fulfill their dreams. Our purpose goes far beyond real estate—it’s about **building homes and stories!** So, are you ready to join this journey and build the future with us? Come be Guarida—where **everything we do is to help you live better!** ### **Responsibilities and Duties:** * Attend to customers, clarifying doubts and resolving issues within the department’s scope, in accordance with established first-level (N1\) service standards, aiming to ensure satisfaction and provide a positive customer experience; * Register handled or forwarded requests in internal systems; * Assist customers in accessing virtual services via the company’s website, clarifying common questions; * Clarify customer questions regarding company offerings, such as Fire & Contents Insurance / PET Insurance and others; * Direct customers to specialized support for cases exceeding the scope of responsibilities, ensuring proper routing for issue resolution; * Manage rooms to direct customers; * Register and monitor customer access; * Validate parking agreement tickets. ### **Requirements and Qualifications** * Completed High School education; * Bachelor’s degree preferred (in progress); * Prior experience in customer-facing roles; * Basic computer skills: e\-mail, spreadsheets, and written communication. Work Schedule: Monday to Friday, from 8:20 AM to 5:50 PM\. Minimum Education Level: High School (Secondary Education) * Meal Voucher * Payroll-deductible Credit * Panvel Card * Cafeteria * Extra Salary Advance * Bulla Credit Card * Gympass * Dental Care * Health Insurance * Internal Employee Incentive Programs * Corporate University * Commuter Benefit * Food Allowance * “Live Better” Wellness Program * Guarida Academy * Sesc Partnership