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Customer Performance and Experience Analyst

Indeed

Company

Job typeFull-time
Workplace typeOnsite
Experience levelNo experience limit
Education levelBachelor's Degree

Description

Do you want to be part of a dynamic, strategic environment focused on customer experience? Faz Capital is seeking a Customer Performance and Experience Analyst to join our team and contribute to the evolution of the customer journey, continuous process improvement, and the development of initiatives aimed at operational efficiency and service excellence. * Monitoring customer experience and journey; * Monitoring NPS and performance indicators; * Identifying bottlenecks and opportunities for process improvement; * Supporting onboarding and customer relationship initiatives; * Collaborating cross-functionally with Sales, Operations, BI, and Technology teams; * Supporting the Voice of Customer (VoC) program; * Managing customer follow-ups and interactions; * Developing actions for continuous improvement and operational efficiency. REQUIREMENTS * Proficiency in CRM tools, automation platforms, and customer service systems; * Basic knowledge of data analysis, SQL, and report development; * Experience in process improvement and customer experience projects; * Experience working with Sales, Operations, BI, and Technology teams; * Strong communication skills and ability to lead alignment sessions and training; * Analytical, organized, and proactive mindset; * Interest in customer experience and continuous improvement. JOIN US AS A MAKER! Minimum Education: Bachelor's Degree

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Posted by

João Silva

Indeed · HR

Location

João Silva

Indeed · HR

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