Job Summary: Support Analyst for maintenance of critical systems, focused on technical support, incident analysis, and continuous improvement, requiring systemic vision, analytical capability, and a strong sense of prioritization. Key Highlights: 1. Maintenance of critical systems and continuous improvement 2. Investigation and resolution of medium- and high-complexity incidents 3. Collaboration with Development, Infrastructure, Security, and vendor teams We are seeking a **Support Analyst** to maintain the business’s critical systems, focusing on technical support, incident analysis, and continuous improvement of the production environment. The candidate will be responsible for ticket triage (from 10:00 AM to 7:48 PM\), demand prioritization, change support, and ensuring system stability, performance, and operational compliance. We seek someone with systemic vision, analytical capability, and a strong sense of prioritization. **Responsibilities and Duties** * Investigate and resolve medium- and high-complexity incidents; * Perform database analyses (Oracle, SQL Server or similar) for diagnosis and data validation; * Analyze application logs, integrations, APIs, and batch processes; * Support and validate change executions (scripts, pipelines, configurations); * Collaborate with Development, Infrastructure, Security, and vendor teams; * Propose improvements in monitoring, observability, and recurrence prevention; * Support preparation of technical reports and incident records.Server and MySQL; * Create documentation. **Requirements and Qualifications** * Prior experience supporting critical corporate systems; * Solid knowledge of SQL and database analysis; * Experience troubleshooting integrations and REST APIs; * Experience managing and triaging tickets (ITSM, Service Desk or similar); * Experience working in Linux environments and analyzing services; * Clear communication and collaboration across multiple teams; * Analytical capability and prioritization skills in critical environments. **Preferred Qualifications** * Experience in financial or regulated environments. * Knowledge of messaging systems (MQ/Kafka/RabbitMQ), containers, or monitoring tools such as Zabbix/Grafana. **Additional Information** * Meal and Food Allowance (R$ 2\.097,79 total) * Unimed Unimax Health Plan, with option to include dependents; * Dental Plan; * Life Insurance; * Pharmacy network agreement; * Childcare allowance; * Transportation allowance; * TotalPass; * Ticket Plus Card. **In addition to these benefits, we offer:** * An on-site micro-market; * PPR (Profit Sharing Program); * Christmas bonus. We are a technology partner of Banco Topázio and guarantee comprehensive delivery aligned with banking sector regulations and adaptable to your business model. Through an open service platform, we connect fintechs and banks, developing modern, robust, and scalable solutions that modernize legacy systems, applications, and service models. Leveraging our banking and technological expertise, we also provide consulting for designing new digital financial business models.