Job Summary: The Customer Service Agent - Individual will be responsible for providing high-quality support and service to cooperative members, resolving inquiries, providing information about products, and assisting with prospecting. Key Highlights: 1. Consultative and specialized service to cooperative members 2. Collaboration with other departments of the cooperative 3. Participation in training sessions and periodic meetings **Job Description and Responsibilities:** **Working Hours:** Monday to Friday, from 8:00 AM to 5:00 PM, including lunch break **Level:** Operational **Employment Type:** Permanent – CLT We seek a professional with a completed or ongoing undergraduate degree in Business Administration, Accounting, Commercial Management, or related fields. Experience in financial institutions, customer service, and/or CPA certification will be considered an advantage! We are more than just a financial choice; for us, cooperativism is not merely a business model—it is a philosophy of life aimed at transforming the world into a fairer, happier, more balanced place with better opportunities for everyone. \#Sicoob \#Jobs \#Opportunity \#customerServiceAgentIndividual As a Customer Service Agent - Individual, you will be responsible for delivering high-quality support and service to cooperative members. Your main duties will include: * Attending to and resolving inquiries and requests from cooperative members; * Providing information about products and services offered by the cooperative; * Assisting in the prospecting of new cooperative members; * Staying updated on trends and innovations to deliver consultative and specialized service; * Collaborating with other departments of the cooperative; * Participating in training sessions and periodic meetings to enhance knowledge and skills related to customer service. **Requirements:** CHECKLIST FOR JOB PLANNING WITH THE MANAGER Guaporé - Customer Service Agent - Individual Replacement or headcount increase? Headcount Increase Hire an individual for the Youth Portfolio so that André can focus exclusively on Parceiro+, currently there are 12 people in PA but I noticed Maila is allocated under Guaporé’s cost center—she should instead be under RS Regional since she was hired during Larissa’s leave period and will later join the team in Dois Lajeados; moreover, as things stand, 7 people count toward the quota, making us subject to notification. OBS. The candidate will work within the Youth Portfolio and also support operational tasks across other Individual Portfolios. Who is being replaced? Is there anyone in PA who could be promoted to this position? No If a customer service agent, will they support the cashier even occasionally? No * Understand PA size via the targets spreadsheet located in OneDrive. Candidate Profile What skills, technical competencies, and behavioral traits are required for this role? Results-oriented, member-focused, communication, teamwork, continuous improvement, operational excellence, commercial mindset. Availability to participate in events. Is prior experience in a financial institution required? Not required Age range? 18+ Gender? Not applicable. Education? Currently pursuing a degree in Business Administration, Accounting, or related fields Which certifications or qualifications are preferred? CPA is an advantage. Must the candidate reside in the city/municipality? Must be from Guaporé Office supplies Will a desk, chair, and computer be needed? A desk, chair, and computer will be required. Work schedule? 8:30 AM to 5:00 PM Is a mileage reimbursement contract required? No Recruitment method Should sponsored social media posts be used for recruitment? Yes, proceed with promotion. Onboarding Kit – To be sent. Is there anything else you would like to share—either regarding the candidate or the manager—that was not covered in this briefing? **Benefits:** Internal marketing initiatives, Annual Bonus, Daycare Assistance, Education Assistance, Language Learning Assistance, Payroll-Deductible Loans, Profit-Sharing Program, Health Insurance, Dental Insurance, Private Pension Plan, Psychotherapy Program, Career Development Programs for Internal Professionals, Longevity Recognition, Life Insurance, Regular Training Sessions, Corporate University, Meal Allowance, Food Voucher, Transportation Voucher