FTTx Maintenance Telecommunications Technical Supervisor

Description

Job Summary: Lead FTTx repair operations with a focus on results, quality, and excellence in customer experience, ensuring achievement of strategic indicators. Key Highlights: 1. Lead and develop FTTx repair technical teams 2. Manage and analyze operational indicators (KPIs) 3. Implement action plans for continuous improvement Are you driven by results, passionate about metrics, field leadership, and technical quality? Then this opportunity is for you. **Job Mission** ------------------- Lead FTTx repair operations with a focus on results, quality, and excellence in customer experience, ensuring compliance with strategic indicators (MTTR, Incoming, Recurrent, and Prevention) and promoting continuous improvement of operational performance. The company values professionals who deliver results and develop people, offering real opportunities for growth and career advancement based on performance, ownership, and impact generated in operations. **Main Responsibilities** -------------------------------- * Lead and develop FTTx repair technical teams. * Test and approve materials for use in activities. * Disseminate technical knowledge regarding optical access and Wi-Fi networks. * Manage and analyze operational indicators (KPI's), such as MTTR, Recurrent, Incoming, and Prevention, performing daily critical analysis, defining action plans, and reporting results to the area coordination. * Monitor technical quality of field executions. * Manage critical situations and operational conflicts. * Perform critical analysis of dashboards and operational reports. * Implement action plans to reduce recurrence and drive continuous improvement. * Collaborate integrally with Technical Support, Operations, and other company departments, promoting alignment and process efficiency. * Conduct technical and operational meetings focused on performance and quality. * Ensure compliance with safety standards and technical procedures. **Mandatory Requirements** --------------------------- * Proven experience in managing technical teams. * Technical knowledge of FTTx installation and maintenance (optical fiber, CTO, ONT, connectors, and cabling). * Prior hands-on experience as a field technician will be considered a strategic differentiator. * Proficiency in office application suites (word processing, spreadsheets, and presentations). * Experience with dashboards and indicator analysis. * Knowledge of ERP systems (service order management systems). * Completed undergraduate degree in related fields (Telecommunications, Networks, Engineering, IT, or similar). * Strong verbal and written communication skills. * Ability to present results to management. **Profile We Seek** ----------------------- * Analytical and results-oriented profile. * Data-driven decision-making. * Leadership focused on team development. * Operational organization and discipline. * Commitment to continuous improvement. **Benefits:** Life Insurance and Funeral Assistance (extended to dependents) Transportation Allowance or Mobility Assistance (Raio Card – Visa Brand) Meal Allowance (R$28.00/Day) (Raio Card – Visa Brand) Medical and Dental Health Coverage (Doctor Clin) – effective after 90 days Free Therapy (Access to psychological support, reinforcing care for your mental health) ️ TotalPass (Access to gyms and wellness programs nationwide) Discounts at La Salle University FIERGS System Discounts (20% for in-person courses and 25% for online courses) Sebratel University – certified courses delivered by FiberSchool Minimum Education Level: Undergraduate Degree