IT ANALYST

Description

Job Summary: A professional to audit processes, provide user support and training on systems, implement improvements, and deliver technical and functional support. Key Highlights: 1. Acting as a facilitator between IT and other departments 2. Developing and implementing queries and integrations in the ERP 3. Providing advanced technical support and resolving system issues **Main Responsibilities:** * Auditing processes of the management system – TOTVS Winthor; * Providing user support and training on the Winthor system and specific routines; * Implementing improvements, corrections, and adjustments to the system, ensuring quality and performance; * Delivering advanced technical support, resolving system and development issues; * Providing technical and functional support for all company systems, with primary focus on the corporate ERP; * Developing and implementing queries and integrations in the corporate ERP; * Acting as a facilitator between IT and other company departments, promoting process improvements focused on productivity, efficiency, and control; * Maintaining detailed and accurate records of all support interactions and incidents, documenting solutions and building a historical reference; * Other duties inherent to the position; **Requirements:** * Completed bachelor’s degree in Information Technology, Computer Science, or related fields; * Knowledge of computer, network, and printer support and maintenance, as well as email system configuration; * Experience with SQL, Linux and Windows Server, and knowledge of PL/SQL; * Solid experience in development and customization within TOTVS Winthor. **Benefits and Information:** * CLT employment regime; * Mobility allowance (transportation pass or fuel voucher); * On-site meals (breakfast and lunch); * Health and dental plans available via voluntary enrollment; Working hours: Monday to Friday; Position type: Full-time, permanent CLT Compensation: R$2.500,00 – R$4.000,00 per month Benefits: * Free parking Work location: On-site