Description
Job Summary:
Professional responsible for providing user support and technical assistance to internal users, escalating and categorizing incidents for resolution.
Key Highlights:
1. User support and technical assistance
2. Understanding user requests and resolving incidents
3. Positions available for people with disabilities
Description
**Responsibilities and Duties:**
* Provide support to internal users, seeking to understand their needs;
* Escalate and categorize incidents/requests and apply procedures for resolution;
* Provide technical support to users.
**C.Vale offers positions for people with disabilities, in accordance with Article 93 of Law No. 8,213/91 and Articles 3 and 4 of Decree No. 3,298/99.**
**Requirements:**
* Currently enrolled in a higher education program in Information Technology or related fields;
* Driver's license Category B and flexible availability of working hours;
* Willingness to work on-site in Palotina/PR.
**Benefits:**
* Meal allowance;
* Health insurance;
* Dental insurance;
* Profit and Results Sharing Program (PLR);
* Life insurance;
* Funeral assistance;
* Corporate University.
**Location: Information Technology Department - Palotina/PR