USER SUPPORT TECHNICIAN

Description

Job Summary: A technical support professional ensuring high-quality user assistance, incident resolution, and IT infrastructure support. Key Highlights: 1. In-person and remote user support 2. Hardware, software, network, and system support 3. Updating knowledge base and technical documentation User Support Technician **. Location:** Porto Alegre/RS **. Employment Type:** Permanent **. Workload:** 200 hours/month (business hours) About the Opportunity We are seeking a professional to provide user technical support, ensuring service quality, incident resolution, and IT infrastructure support. **Responsibilities:** In-person and remote user support Incident ticket registration, classification, and tracking Hardware, software, and network support (basic level) Installation, configuration, and maintenance of IT equipment Support for systems, applications, and VoIP telephony Structured cabling (LAN) activities Updating knowledge base and technical documentation Asset management and maintenance assistance Escalation of issues to higher support levels when required **Requirements:** Technical course in IT or ongoing/completed undergraduate degree in a related field Minimum 2 years of experience in technical support or service desk roles **Knowledge in:** Hardware maintenance Software installation Networking (TCP/IP) Basic technical English Strong communication skills and user-facing service capability **Behavioral Profile:** Organized and clear communication Proactive with a strong sense of responsibility Ability to work under pressure and solve problems Adaptability to standards and processes **Compensation and Benefits:** **. Salary:** R$ 2\.141,72 . Meal Allowance . Transportation Allowance . SESC Membership . Life Insurance . Well-being Platform (GoGood) **Advantages:** Experience in corporate or public sector environments Hands-on experience with infrastructure routines and on-site support **Minimum Education Level:** Bachelor's Degree