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Job Summary: UOL seeks an IT Support professional to manage service requests, resolve incidents, and maintain IT assets in a collaborative and innovative environment. Key Highlights: 1. Collaborative, disruptive, and continuously learning environment. 2. Incident handling and service requests. 3. Installation and configuration of desktops, laptops, and printers. UOL Content and Services is much more than Latin America's largest digital content, services, and products company. For 25 years, we have been innovating and making things happen — after all, for the company that connected the first person in Brazil to the internet, it is essential to keep creating content and, more importantly, forging connections. Our continuous pursuit of innovation keeps us moving forward, and this is only possible thanks to the people who are part of this universe. Here, you will find a collaborative, disruptive, and continuously learning environment. Want to join this team? Then check out this opportunity and **\#JoinUOL!** At **UOL**, everyone is welcome, **regardless of gender, sexual orientation, ethnicity, culture, religion, disability, etc.** What matters most is that you enjoy challenges, work well in teams, embrace our culture and our mission to connect every Brazilian to their own universe. **Responsibilities and Duties** * Handle and register requests/tickets via phone, email, and chat. * Accurately categorize and recategorize requests/tickets. * Handle incidents, service requests, and change requests. * Route tickets to the appropriate departments. * Provide remote support and on-site (field service) support. * Manage and allocate IT assets for the business unit. * Install, configure, and maintain desktops, laptops, and printers. * Install, configure, and provide support for applications, tools, and software. **Requirements and Qualifications** * Bachelor’s degree or Technical diploma (completed or in progress) in Information Technology or related fields. * Knowledge of Microsoft Office administration and/or support. * Knowledge of Active Directory (user groups and accounts). * Knowledge of Windows operating systems. * Experience with remote support and/or computer maintenance. * Experience with customer support in HelpDesk/ServiceDesk environments. **Additional Information** **Note: On-site work at the Porto Alegre/RS office** UOL CS has been innovating and impacting millions of lives for over two decades! We have established ourselves as internet pioneers through high-quality products and services, credible information, and record-breaking audience numbers. **Today, we are Latin America's largest digital content, services, and products company!** **Our Online Universe** Our pioneering spirit defines our journey. We were the country’s first online news portal to go live and remain Brazilians’ top choice today. We created the first TV channel specifically designed for the internet. We built the website that remains the leading reference for online chat and dating. We covered and reported on the world’s most important events and developments. We revolutionized the internet and continue evolving with the purpose of connecting every Brazilian to their own universe, offering a world of possibilities with information, entertainment, and the best digital products and services. All this is already incredible, right? But it doesn’t stop there. UOL CS isn’t just about news — it’s about technology, innovation, and, above all, people! **How about becoming one of them?** **Discover the benefits of our \#OnlineUniverse** You’ll receive a comprehensive benefits package that truly makes a difference: * Meal allowance and/or food voucher. * Transportation voucher. * Private pension plan. * Health and dental insurance. * Life insurance. * Partnership with TotalPass. * ZenKlub for online therapy sessions. * UOL Care: psychological, nutritional, physiotherapy, and physical education guidance. * Extended maternity and paternity leave. * Childcare allowance. * Partnerships offering discounts at major institutions such as FIA, FAAP, PUCRS, and UNINASSAU, plus a 50% discount on all courses available on the Portal Educação platform. * 70% discount on the English 2\.0 course on the Portal Educação platform and a 50% discount on EA Banking School courses. **And there’s even more:** * No dress code: wear whatever makes you feel comfortable. * \#HappyBirthday: A day off on your birthday. * Baby gift: A present for newborns. **Learn how our selection process works** Not all processes follow the same format, but most follow a similar flow: * Application (the one you’re completing here on Gupy). * Interview with the Recruitment & Selection team. * Technical challenge — may include a test, case study, portfolio presentation, or even a technical discussion with the team. * Interview with the area leadership. **An important tip for you** Pay special attention to each stage of the process, especially during application! We aim to review all applications thoroughly, which may take some time. Therefore, if you’re wondering about the timeline for our response, we ask for your understanding. Everyone who applies to our openings receives feedback via Gupy — whether positive or negative. Please monitor your application status here and in your email inbox, including your spam folder, agreed? So, are you ready to join our Online Universe? **\#JoinUOL!**
