**INFRASTRUCTURE ANALYST PLENO** **Job Description:** Responsibilities: Monitor server, network, and telephone solution performance; implement physical and logical changes to server, network, and telephony solutions; Manage infrastructure-related projects carried out by third parties; Evaluate and respond to infrastructure-related service requests from users; Provide support in the development and implementation of infrastructure-related projects; Gather requirements for infrastructure projects; Keep user infrastructure help-desk tickets up to date; Develop and deliver training to users regarding IT infrastructure services and solutions; Analyze requests for improvements in IT infrastructure and clearly communicate them to suppliers; Define, implement, and maintain system testing and validation environments together with the systems team; Guide and train junior infrastructure assistants in their activities; Liaise with infrastructure providers (servers, networks, and telephony **Requirements:** Be interested and, if possible, have experience. **Minimum Education Level:** High School Diploma **Work Schedule:** Flexible hours **Benefits:** Benefits: Transportation Allowance + Meal Allowance or Food Voucher + Medical and Dental Insurance + Multi-Benefits Card. *Apply through the Divulga Vagas portal!* Follow Divulga Vagas on Instagram: @divulgavagas.oficial