**About the Position:** **The Relationship Assistant is responsible for** serving the public through various channels, supporting document issuance, organizing recruitment initiatives, promoting courses, and coordinating requests with internal departments. **The primary challenge is** ensuring prompt, high-quality service while balancing diverse demands and strengthening relationships with all served audiences. **Responsibilities and Duties** **Key Responsibilities:** * Provide public service across multiple channels and within the corporate area, as required; * Issue student certificates/documents, both in-person and online; * Monitor and manage the department’s email account; * Execute all operational tasks related to public service; * Distribute course promotional materials across physical university spaces; * Conduct proactive outreach activities targeting prospective students; * Participate in booths and fairs; * Consult relevant departments regarding service-related issues—e.g., Events, Finance, Treasury. **Requirements and Qualifications** **Prerequisites:** * Completed high school education; * Experience in public service. **Desired Skills and Competencies:** * Resilience; * Focus, planning, and organization; * Excellent communication and active listening skills; * Proactivity; * Ability to work effectively and enthusiastically in teams; * “Spark in the eyes” (self-motivation and genuine interest). **Additional Information** **Work Schedule: 11:30 AM–2:00 PM and 3:00–8:30 PM (Monday–Friday)** **Our Benefits Package:** * Health and dental insurance; * Tuition discounts for academic programs (undergraduate, graduate, extension/language courses); * Supplementary private pension plan; * University cafeteria; * Christmas recess; * Nursing rooms; * Childcare reimbursement; * Free parking; * Transportation allowance. *If you believe education transforms lives and you thrive on challenges*, ***JOIN PUCRS!*** At PUCRS, we believe every person can transform the world—and this belief drives us daily to become everything we can be. Here, tradition and innovation go hand-in-hand to create a unique ecosystem integrating **education, health, research, culture, and innovation**. More than seven thousand staff members bring to life a plural, creative community guided by solidarity, a familial spirit, and the conviction that knowledge transforms realities. Because of all we can become, we open pathways to new learning opportunities, meaningful connections, and positive societal impact. **Explore the diverse areas of operation that embody who we are:** * 7 Schools (Undergraduate, Graduate, Research, and Continuing Education); * 5 Institutes (PUCRS Brain Institute, Institute of Culture, Institute of Geriatrics and Gerontology, Pró-Mata Environmental Institute, Institute of Petroleum and Natural Resources); * São Lucas Hospital – PUCRS; * Museum of Science and Technology; * Central Library; * Events Center; * Sports Park; * Scientific and Technological Park (Tecnopuc); * LABELo – PUCRS Specialized Laboratories in Electroelectronics; * And much more...