Description: * High school diploma; Bachelor's degree is a plus * English proficiency at intermediate level or higher * Excellent verbal and written communication skills * Ability to handle stressful situations, empathy, patience, and a positive attitude toward teamwork * Availability to work on rotating shifts, including weekends and holidays Physical requirements include broad and fine motor coordination, dexterity, articulation of upper and lower limbs, variable posture to perform job duties, trunk rotation and flexion, and occasional physical effort for assisting with luggage handling, removal of items from aircraft, and locomotion/walking throughout the entire airport premises, as well as operating internal client transport vehicles. Sensory requirements include visual acuity for driving company vehicles (a regulated activity under the Brazilian Traffic Code - CTB), document verification, and customer support; and auditory perception for telephone and in-person customer service, supplier and colleague interaction, and detection of emergency audible signals in operational areas. Neuropsychological requirements include attention, concentration, organizational ability, creativity, data interpretation, and initiative in resolving causal situations. * Perform operational activities in areas including retail outlets, check-in counters, operational dispatch, departures, arrivals, and baggage handling * Receive and welcome passengers, delivering courteous and professional service * Provide information regarding schedules, itineraries, client company policies, and boarding/deplaning procedures * Assist in efficiently and amicably resolving passenger issues and complaints * Verify travel documents, tickets, and identification to ensure compliance with current client company policies and regulations * Support passengers with special needs, including persons with disabilities, elderly passengers, and families traveling with children * Manage boarding and deplaning processes, ensuring all operations are conducted safely and orderly * Maintain continuous communication with the operations team and other departments to ensure effective coordination and problem resolution * Maintain accurate records of passenger interactions and daily operations as required 2512080202191574679