Technical Support Assistant (Efetivar)

Description

Job Summary: Professional responsible for customer service, incident logging, and basic support regarding access and timekeeping system usage. Key Highlights: 1. Customer support via WhatsApp, chat, or phone. 2. Assisting customers with basic guidance on system usage. 3. Experience in user support or help desk is a plus. The company is seeking a Technical Support Assistant in Porto Alegre. Efetivar is a company specialized in management solutions and operational efficiency. We provide services aimed at optimizing processes and increasing organizational productivity. **Responsibilities:** Customer support via WhatsApp, chat, or phone; logging incidents/tickets. Assisting in updating support materials; providing customers with basic guidance and clarifying doubts regarding the access and timekeeping system. Previous roles such as User Support Assistant, Help Desk Assistant, Junior Support Technician, or Technical Support Analyst may indicate alignment with some responsibilities of this position. **Desired Qualifications:** **Education:** Completed high school **Experience:** Prior experience required **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Meal Allowance * Transportation Allowance * Birthday Day Off **Additional Information:** * Employment Type: Permanent \- On-site. * Schedule: Full-time * Working Hours: Monday to Friday, from 08:00 to 17:00\.