Description: What we expect from you: * Minimum 3 years of experience in customer relationship management, including 1–2 years in customer support roles within SaaS companies; * Completed undergraduate degree in Administration, Communications, Marketing, or related fields; * Proficiency in portfolio management using KPIs, prioritization by MRR or customer behavior, and understanding of customer success metrics such as NPS, Churn, and Health Score; * Advanced proficiency in CRM systems and data analytics tools; * Strong analytical ability, excellent communication skills, and capacity to collaborate effectively within a team. Nice-to-have qualifications that stand out here: * Experience with or familiarity with the agribusiness sector or daily operations on rural properties; * Interest in technology, agricultural innovation, and digital transformation in agribusiness. How you will contribute: * Serve as the primary point of contact for a designated portfolio of customers, maintaining regular communication; * Identify customers at risk of churn and proactively implement retention and engagement initiatives; * Monitor customers’ product usage and identify behavioral patterns; * Identify upsell and cross-sell opportunities, promoting adoption of new features or relevant products; * Collect and organize customer feedback on the product, identifying areas for improvement and desired new functionalities; * Develop and implement proactive customer engagement and retention strategies focused on long-term results; * Conduct advanced behavioral and product usage data analyses to propose structural improvements to customer support processes. 2512080202191792404