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We are one of the largest companies in Latin America in intelligence and logistics solutions for temperature-controlled storage within the food and agribusiness supply chain.\n\n \n\nNice to meet you, we are COMFRIO, we take care of Brazil's food \n\n\n\n \n\nWhy should you join us?\n\n \n\nWorking at COMFRIO means being part of an environment focused on continuous improvement, always striving to do our best, dedicating ourselves to solutions that serve our customers with maximum excellence. We are committed to delivering efficient and sustainable results, achieved together through a collaborative culture where, regardless of position, area, or business, we are all COMFRIO—this is our core motto.\n\n \n\nIf you enjoy learning and relearning every day in an environment that respects your identity, with integrity and responsibility, that promotes your development, recognizes your skills, and offers great challenges, then this is the place for you. 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Also perform counting and cross-check against shipping documents with assembled loads, through effective item movement control, aiming to fulfill commercial orders.\n\n **Requirements and qualifications** **To get a \\#match, here's what we need you to have:**\n\n* High school diploma completed;\n* Experience in the role of checker;\n\n **Skills that are not mandatory, but if you have them, our match will be even stronger:**\n\n* Knowledge of Warehouse Management System (WMS) and use of data collectors\n\n **All our job openings are eligible for persons with disabilities.**\n\n **Additional information** **Benefits**\n\n \n\nCOMFRIO seeks to offer high-quality benefits that contribute to your well-being and that of your family members (spouse and children):\n\n \n\nMeal allowance \\+ Food voucher \\+ Medical insurance \\+ Dental insurance \\+ Pharmacy discount program \\+ Transportation \\+ Life insurance \\+ Fleury Telemedicine \\+ Corporate University\n\n \n\nSo, did we \\#match? 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Pr. da Catedral Dom Ernesto de Paula, 999 - Centro, Piracicaba - SP, 13400-150, Brazil","infoId":"6415120008704112","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Junior Customer Success Analyst","content":"**About Us**\n\n\nAgroadvance is the Agribusiness School that connects rural areas to cities, amplifying agribusiness results in Brazil and highlighting the culture and value of the sector.\n\n\nAt Agroadvance, our goal is to enable agribusiness professionals and producers to achieve prosperity and prestige beyond what they imagined possible, so they are recognized as national heroes.\n\n\nWE shorten learning distances so people can GROW and BE PROUD of their journey in AGRO.\n\n\n**Position Purpose**\n\n\nTo strategically manage the **student journey and experience**, ensuring a close, fluid, and personalized relationship. The Mid-level CS Analyst will be responsible for conducting onboarding, monitoring key touchpoints throughout the course, and boosting engagement and retention—strengthening the bond between the student and AgroAdvance.\n\n\n**Main Responsibilities**\n\n\n* Ensure **students' access to the learning platform** and provide initial technical support.\n* Organize and keep updated **onboarding and support materials** together with the content creation team.\n* Conduct **individual kick-off** with each student (personalized message or audio), ensuring welcoming, clarity, and understanding of the journey.\n* Plan and execute **journey touchpoints** according to the established schedule (Kickoff, FUPs, 3 months, 6 months, 9 months, and Final Meeting).\n* **Monitor academic engagement** (logins, class attendance, grades, exam participation) and report key points during active contacts.\n* Evaluate and track **CSAT, NPS, and engagement metrics**, seeking continuous improvement in the student experience.\n* **Organize class communication schedules**, aligning with content and marketing leads.\n* Identify **students with potential for new courses**, encouraging continuation of their educational journey.\n* Refer **qualified students to the sales team** for new course opportunities.\n* **Record all interactions and insights** in the CSM platform (SenseData), ensuring traceability and a consolidated student view.\n* Report **complaints and suggestions for improvements** to relevant departments, following up on solutions.\n* **Prepare presentations and reports** on student journeys and relevant touchpoints.\n* Analyze student profiles within classes and suggest **improvements in CS processes** based on collected data and observed behavior patterns.\n\n**Hard Skills (what we seek)**\n\n\n* Completed or ongoing higher education in Business Administration, Marketing, Education, Human Resources, or related fields.\n* Previous experience in customer service, student onboarding, or educational support.\n* Basic knowledge of e-learning platforms and CRM/CSM tools (PipeDrive, SenseData — advantage).\n* Ability to efficiently manage information and prioritize demands.\n* Practical knowledge of CS metrics (CSAT, NPS, CES, and Engagement).\n\n**Soft Skills (who we want by our side)**\n\n\n* Clear, empathetic, and welcoming communication—able to build rapport from the first contact.\n* Organization and process management, ensuring timely execution of scheduled activities.\n* Genuine empathy and human-centered service, with active listening and solution focus.\n* Analytical mindset, curiosity, and desire for continuous improvement.\n* Ability to work collaboratively with a sense of ownership over the student experience.\n\n**Success Indicators**\n\n\n* Engagement (% of active students attending classes).\n* Course retention and completion rates.\n* CSAT and NPS per cycle.\n* Rate of referrals to the sales team.\n* Data completeness and updates in SenseData.\n\n**Employment Model:**\n\n\n* PJ;\n\n\n* Hybrid;\n\n\n* Holidays, 13th invoice, study grant, fixed salary \\+ variable pay.\n\n\nHere at **Agroadvance**, the **Agribusiness School**, we connect the countryside to the city, enhancing agribusiness outcomes and honoring the culture and impact of this essential sector.\n\n\n? If you want to be part of Agroadvance's expansion and directly contribute to strengthening relationships with our customers and partners, come join us as our next **Customer Success Analyst.**","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1761181250000","seoName":"customer-success-analyst-junior","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-charqueada/cate-other17/customer-success-analyst-junior-6415120008704112/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"6c255576-e2f9-449f-8991-f866f3af30ac","sid":"9fe69d5d-eb19-49ea-bad5-2ce9a75b6bc0"},"attrParams":{"summary":null,"highLight":["Student journey and experience management","Monitor academic engagement","Prepare performance reports"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Piracicaba,São Paulo","unit":null}]},"addDate":1761181250679,"categoryName":"Other17","postCode":null,"secondCateCode":"farming-animals-conservation","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4164,4173","location":"R. Pr. da Catedral Dom Ernesto de Paula, 999 - Centro, Piracicaba - SP, 13400-150, Brazil","infoId":"6415055513856112","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Customer Service Assistant - Mid-Level","content":"**About Us**\n\n\nAgroadvance is the Agribusiness School that connects rural areas to cities, amplifying agribusiness results in Brazil and highlighting the culture and value of the sector.\n\n\nAt Agroadvance, our goal is for agribusiness professionals and producers to achieve prosperity and prestige beyond what they imagined possible, becoming recognized as national heroes.\n\n\nWE shorten the distances of learning so people can GROW and BE PROUD of their journey in AGRO.\n\n\n**Position Purpose**\n\n\nBe the student's first point of contact with AgroAdvance, ensuring a fast, empathetic, and organized experience in all initial interactions. \n\nThe Junior CS Analyst supports onboarding execution, answers questions, provides platform support, and handles routine communications, contributing to a smooth and positive journey from enrollment through course completion.\n\n\n**Main Responsibilities**\n\n\n* Provide **student support via WhatsApp, email, and platform**, resolving access, login, certificate, and general guidance inquiries.\n* Support the **onboarding process**, ensuring all students receive the manual, can access the platform, and understand how classes work.\n* Monitor and respond to questions in official **class groups**, ensuring quick and courteous communication.\n* Organize and keep updated the **FAQs, manuals, and tutorials** database together with the mid-level and content creation team.\n* Track the status of pending **documentation**, guiding students on deadlines and procedures.\n* Forward complex or advisory requests to the **Mid-Level CS Analyst**.\n* Assist in organizing the **class communication schedule**, ensuring alignment with class timelines and events.\n* Record all interactions and relevant information in the CRM/CSM platform (e.g., SenseData).\n* Collect recurring student feedback and highlight **areas for improvement** in the experience.\n* Support the creation of **monitoring reports** and simple service dashboards.\n\n**Hard Skills (what we're looking for)**\n\n\n* Completed or ongoing higher education in Administration, Communications, Marketing, Pedagogy, or related fields.\n* Previous experience in **customer service, educational support, or academic secretariats.**\n* Basic knowledge of **EAD teaching platforms** and **communication/CRM tools** (PipeDrive, SenseData — a plus).\n* Good organizational and information management skills.\n* Clear writing and professional communication on digital channels.\n\n**Soft Skills (who we want on board)**\n\n\n* Empathetic and welcoming communication, conveying confidence to students from the very first interaction.\n* Organization, attention to detail, and sense of responsibility in daily tasks.\n* Ability to handle simultaneous demands with focus on quality and deadlines.\n* Collaborative spirit and willingness to continuously learn.\n* Proactivity and curiosity to understand the business and grow into more strategic CS roles.\n\n**Success Indicators**\n\n\n* Average response time (SLA) and first-contact resolution rate.\n* CSAT (customer satisfaction with service).\n* Reduction in rework and documentation backlogs.\n* Accuracy and completeness of information in the CRM.\n* Proper alignment and execution of class communications.\n\n**Employment Model:**\n\n\n* PJ (individual contractor);\n* Hybrid;\n* Holidays, 13th invoice, study grant, fixed salary.\n\nHere at **Agroadvance**, the **Agribusiness School**, we connect the countryside to the city, enhancing agribusiness outcomes and valuing the culture and impact of this essential sector. \n\n \n\n? 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Office Supervisor - Araras/SP64844119412482120
Indeed
Office Supervisor - Araras/SP
**Join the Somassey team!** ? With over 70 years of history, we have built our journey alongside rural producers, offering high-quality machinery and implements. Today, we operate five branches across Minas Gerais and São Paulo and continue expanding steadily. We believe in people and the power of continuous learning. Here, we work as a team, celebrate achievements, and grow together. If you are determined, passionate about what you do, and always striving to improve, **Somassey is the place for you!** **Desired profile for this position:** * Currently pursuing a bachelor’s degree in Business Administration, Agribusiness, or related fields; * Proficiency in computer applications; * Prior experience in the field; * Driver’s license category B. **Key responsibilities include:** * Support management in planning activities; * Collaborate with the team to achieve branch-specific goals and targets; * Systematically organize the workshop staffing structure, monitoring task execution by subordinates; * Monitor and control service budgets, supervising delivery deadlines; * Supervise the use and control of company tools and equipment; * Assist in tracking labor hours in the system—by service order and by mechanic; * Supervise employee entry and exit, inspect the monthly electronic timecard report, and forward it to the Human Resources Department; * Assist in scheduling team vacations in accordance with the schedule provided by HR; * Maintain relationships with customers and service providers; * Monitor the scheduling of all technical deliveries for tractors and implements, ensuring service quality; * Systematically monitor and control working hours of employees assigned to your area, including adherence to the banked hours policy.
R. Francisco Leite, 140 - Centro, Araras - SP, 13600-050, Brazil
Negotiable Salary
Biosecurity Technician64381998273793121
Indeed
Biosecurity Technician
Requirements * Education: Completed or ongoing Technical Education in Agronomy, Biology, Agriculture and related fields; * Office software proficiency / Report preparation. Tasks to be performed * Inspection of fences, rodent-proof walls, gates, doors, gaps, boot change stations; * Inspection of inlets, tunnel doors and silos (lids, feed spillage, holes); * Inspection of shavings rooms (vulnerability points); * Inspection of roofs, ridges, holes in internal and external areas of the facility, building coverings, rodent bait readings and traps; * Identification of improvement points to prevent animal sheltering and bird roosting areas; * Record keeping and photographic reports for submission with improvement suggestions; * Inspection of shower areas, fumigation, disinfection of materials; * Monitoring vegetation control (tall grass, firebreak areas). **Note:** Availability to work at one of our farms listed below: Uberaba \- MG Luziânia \- GO Capinzal \- SC Santo Antônio da Alegria \- SP Itirapina 1\-2 \- SP Itirapina 4\-6 \- SP Itaí \- SP Ipuiuna \- MG Botucatu \- SP Itapeva \- SP
Av. Três, 419 - Centro, Rio Claro - SP, 13500-391, Brazil
Negotiable Salary
B2B Customer Success Analyst64298780015361122
Indeed
B2B Customer Success Analyst
**About Us** Agroadvance is the Agribusiness School that connects rural areas to cities, amplifying agribusiness results in Brazil and highlighting the culture and value of the sector. At Agroadvance, our goals are to enable agribusiness professionals and producers to achieve prosperity and prestige beyond what they thought possible, so they can be recognized as national heroes. WE shorten learning distances so people can GROW and BE PROUD of their journey in AGRO. **Who We're Looking For?** A professional with a strategic and analytical profile to work in B2B Customer Success. Someone skilled in portfolio management, clear communication, creation of visual materials, data analysis via Power BI, customer support, and customization of educational environments. We are looking for someone proactive, organized, and focused on customer retention, engagement, and satisfaction. **Your responsibilities will include:** * **B2B CS Portfolio Management:** Strategically monitor clients to ensure maximum use of solutions through meetings, metric analysis, and opportunity identification, aiming at retention, satisfaction, and growth. * **Communication and Design in B2B CS:** Create visual materials and strategic content (emails, presentations, guides) to improve client communication and engagement, strengthening brand experience and identity. * **Insights and Power BI in B2B CS:** Analyze customer engagement and success data, transforming them into dashboards and reports in Power BI to support decision-making, anticipate challenges, and identify improvement opportunities. * **Student Support in B2B CS:** Provide proactive and prompt student support via email, chat, and meetings, ensuring a positive learning experience, quick resolution of questions, and increased engagement and retention. * **Development of Customized Learning Pages (LW):** Create and customize learning pages for B2B companies, with tailored content, learning paths, and visual identity, to increase engagement and training effectiveness. **Hard Skills (what we're looking for):** * Completed undergraduate degree in Business Administration, Data Analysis, Agronomy, or related fields; * Intermediate/advanced knowledge of Power BI and Excel; * Experience in customer success and customer experience; * Knowledge of agile management tools. **Soft Skills (who we want on our team):** We are looking for someone with a strategic, analytical, and collaborative profile, who has clear communication skills, is organized, proactive, and curious about data. Attention to detail, ability to solve problems quickly, and focus on creating value and strengthening customer relationships are essential. **What we offer:** * An innovative and dynamic environment within a company revolutionizing education in agribusiness; * A collaborative culture that values **excellence in execution and obsession with the customer**; * Genuine opportunities for professional growth and development. Here at **Agroadvance**, the **Agribusiness School**, we connect the countryside to the city, enhancing agribusiness outcomes and recognizing the culture and impact of this essential sector. ? **Do you have these qualifications? Then don't waste time!** Join us and bring **high-quality education** to the entire Brazil! ???
R. Pr. da Catedral Dom Ernesto de Paula, 999 - Centro, Piracicaba - SP, 13400-150, Brazil
Negotiable Salary
CHECKER - LIMEIRA64281252756355123
Indeed
CHECKER - LIMEIRA
Hey, great to see you here! Do you already know COMFRIO? You might not realize it, but we're part of your daily life, because we move Brazil's food, even before it is planted, and deliver it to the tables of Brazilians. We are one of the largest companies in Latin America in intelligence and logistics solutions for temperature-controlled storage within the food and agribusiness supply chain. Nice to meet you, we are COMFRIO, we take care of Brazil's food Why should you join us? Working at COMFRIO means being part of an environment focused on continuous improvement, always striving to do our best, dedicating ourselves to solutions that serve our customers with maximum excellence. We are committed to delivering efficient and sustainable results, achieved together through a collaborative culture where, regardless of position, area, or business, we are all COMFRIO—this is our core motto. If you enjoy learning and relearning every day in an environment that respects your identity, with integrity and responsibility, that promotes your development, recognizes your skills, and offers great challenges, then this is the place for you. We are looking for talented individuals to join us in building the best logistics professional team in this country! We move food across Brazil without prejudice; respect is our rule, our purpose, and part of who we are and want to be. We know we can improve every day with people who believe that differences are what make us equal. A team that makes a difference **Responsibilities and duties** **Some of the challenges you will face:** Perform verification tasks and guide the packing and movement of incoming and outgoing cargo, monitoring operations to prevent damage and minimize potential risks during activities carried out within the facility or during transportation. Also perform counting and cross-check against shipping documents with assembled loads, through effective item movement control, aiming to fulfill commercial orders. **Requirements and qualifications** **To get a \#match, here's what we need you to have:** * High school diploma completed; * Experience in the role of checker; **Skills that are not mandatory, but if you have them, our match will be even stronger:** * Knowledge of Warehouse Management System (WMS) and use of data collectors **All our job openings are eligible for persons with disabilities.** **Additional information** **Benefits** COMFRIO seeks to offer high-quality benefits that contribute to your well-being and that of your family members (spouse and children): Meal allowance \+ Food voucher \+ Medical insurance \+ Dental insurance \+ Pharmacy discount program \+ Transportation \+ Life insurance \+ Fleury Telemedicine \+ Corporate University So, did we \#match? We're waiting for you! **Do you already know COMFRIO?** You might not realize it, but we're part of your daily life, because we move Brazil's food, even before it is planted, and deliver it to the tables of Brazilians. We are the leading company in Latin America in intelligence and logistics solutions for temperature-controlled storage within the food and agribusiness supply chain. Nice to meet you, we are **COMFRIO**, we take care of Brazil's food. **Why should you join us?** Working at COMFRIO means being part of an environment focused on continuous improvement, always striving to do our best, dedicating\-se to solutions that serve our customers with maximum excellence. We are committed to delivering efficient and sustainable results, achieved together through a collaborative culture where, regardless of position, area, or business, we are all COMFRIO—this is our core motto. If you enjoy learning and relearning every day in an environment that respects your identity, with integrity and responsibility, that promotes your development, that recognizes your skills and provides great challenges, then this is the place for you—we are looking for talented individuals to join us in building the best logistics professional team in this country! We move food across Brazil without prejudice; for us, respect is the rule, the purpose, and part of who we are and want to be. We know we can become better every day with people who think and believe that differences are what make us equal. **A team that makes a difference!**
BR-373, 097 - Centro, Limeira - SP, 13480-013, Brazil
Negotiable Salary
TRUCK DRIVER - LIMEIRA/SP64151200065793124
Indeed
TRUCK DRIVER - LIMEIRA/SP
The PJD Group has been in the Agribusiness and Logistics market for 40 years, always seeking continuous improvement of its services, focusing on customer satisfaction and offering a friendly and collaborative environment for professional growth. The Truck Driver position requires great skill and attention to traffic, commitment to taking care of the company vehicle and ensuring that maintenance is up to date to guarantee everyone's safety, physical stamina to assist in unloading goods at delivery points, as well as enjoying teamwork and having emotional intelligence to handle daily challenges. Transport, collect and deliver cargo to customers; Define routes; Ensure transportation compliance.
BR-373, 097 - Centro, Limeira - SP, 13480-013, Brazil
Negotiable Salary
Junior Customer Success Analyst64151200087041125
Indeed
Junior Customer Success Analyst
**About Us** Agroadvance is the Agribusiness School that connects rural areas to cities, amplifying agribusiness results in Brazil and highlighting the culture and value of the sector. At Agroadvance, our goal is to enable agribusiness professionals and producers to achieve prosperity and prestige beyond what they imagined possible, so they are recognized as national heroes. WE shorten learning distances so people can GROW and BE PROUD of their journey in AGRO. **Position Purpose** To strategically manage the **student journey and experience**, ensuring a close, fluid, and personalized relationship. The Mid-level CS Analyst will be responsible for conducting onboarding, monitoring key touchpoints throughout the course, and boosting engagement and retention—strengthening the bond between the student and AgroAdvance. **Main Responsibilities** * Ensure **students' access to the learning platform** and provide initial technical support. * Organize and keep updated **onboarding and support materials** together with the content creation team. * Conduct **individual kick-off** with each student (personalized message or audio), ensuring welcoming, clarity, and understanding of the journey. * Plan and execute **journey touchpoints** according to the established schedule (Kickoff, FUPs, 3 months, 6 months, 9 months, and Final Meeting). * **Monitor academic engagement** (logins, class attendance, grades, exam participation) and report key points during active contacts. * Evaluate and track **CSAT, NPS, and engagement metrics**, seeking continuous improvement in the student experience. * **Organize class communication schedules**, aligning with content and marketing leads. * Identify **students with potential for new courses**, encouraging continuation of their educational journey. * Refer **qualified students to the sales team** for new course opportunities. * **Record all interactions and insights** in the CSM platform (SenseData), ensuring traceability and a consolidated student view. * Report **complaints and suggestions for improvements** to relevant departments, following up on solutions. * **Prepare presentations and reports** on student journeys and relevant touchpoints. * Analyze student profiles within classes and suggest **improvements in CS processes** based on collected data and observed behavior patterns. **Hard Skills (what we seek)** * Completed or ongoing higher education in Business Administration, Marketing, Education, Human Resources, or related fields. * Previous experience in customer service, student onboarding, or educational support. * Basic knowledge of e-learning platforms and CRM/CSM tools (PipeDrive, SenseData — advantage). * Ability to efficiently manage information and prioritize demands. * Practical knowledge of CS metrics (CSAT, NPS, CES, and Engagement). **Soft Skills (who we want by our side)** * Clear, empathetic, and welcoming communication—able to build rapport from the first contact. * Organization and process management, ensuring timely execution of scheduled activities. * Genuine empathy and human-centered service, with active listening and solution focus. * Analytical mindset, curiosity, and desire for continuous improvement. * Ability to work collaboratively with a sense of ownership over the student experience. **Success Indicators** * Engagement (% of active students attending classes). * Course retention and completion rates. * CSAT and NPS per cycle. * Rate of referrals to the sales team. * Data completeness and updates in SenseData. **Employment Model:** * PJ; * Hybrid; * Holidays, 13th invoice, study grant, fixed salary \+ variable pay. Here at **Agroadvance**, the **Agribusiness School**, we connect the countryside to the city, enhancing agribusiness outcomes and honoring the culture and impact of this essential sector. ? If you want to be part of Agroadvance's expansion and directly contribute to strengthening relationships with our customers and partners, come join us as our next **Customer Success Analyst.**
R. Pr. da Catedral Dom Ernesto de Paula, 999 - Centro, Piracicaba - SP, 13400-150, Brazil
Negotiable Salary
Customer Service Assistant - Mid-Level64150555138561126
Indeed
Customer Service Assistant - Mid-Level
**About Us** Agroadvance is the Agribusiness School that connects rural areas to cities, amplifying agribusiness results in Brazil and highlighting the culture and value of the sector. At Agroadvance, our goal is for agribusiness professionals and producers to achieve prosperity and prestige beyond what they imagined possible, becoming recognized as national heroes. WE shorten the distances of learning so people can GROW and BE PROUD of their journey in AGRO. **Position Purpose** Be the student's first point of contact with AgroAdvance, ensuring a fast, empathetic, and organized experience in all initial interactions. The Junior CS Analyst supports onboarding execution, answers questions, provides platform support, and handles routine communications, contributing to a smooth and positive journey from enrollment through course completion. **Main Responsibilities** * Provide **student support via WhatsApp, email, and platform**, resolving access, login, certificate, and general guidance inquiries. * Support the **onboarding process**, ensuring all students receive the manual, can access the platform, and understand how classes work. * Monitor and respond to questions in official **class groups**, ensuring quick and courteous communication. * Organize and keep updated the **FAQs, manuals, and tutorials** database together with the mid-level and content creation team. * Track the status of pending **documentation**, guiding students on deadlines and procedures. * Forward complex or advisory requests to the **Mid-Level CS Analyst**. * Assist in organizing the **class communication schedule**, ensuring alignment with class timelines and events. * Record all interactions and relevant information in the CRM/CSM platform (e.g., SenseData). * Collect recurring student feedback and highlight **areas for improvement** in the experience. * Support the creation of **monitoring reports** and simple service dashboards. **Hard Skills (what we're looking for)** * Completed or ongoing higher education in Administration, Communications, Marketing, Pedagogy, or related fields. * Previous experience in **customer service, educational support, or academic secretariats.** * Basic knowledge of **EAD teaching platforms** and **communication/CRM tools** (PipeDrive, SenseData — a plus). * Good organizational and information management skills. * Clear writing and professional communication on digital channels. **Soft Skills (who we want on board)** * Empathetic and welcoming communication, conveying confidence to students from the very first interaction. * Organization, attention to detail, and sense of responsibility in daily tasks. * Ability to handle simultaneous demands with focus on quality and deadlines. * Collaborative spirit and willingness to continuously learn. * Proactivity and curiosity to understand the business and grow into more strategic CS roles. **Success Indicators** * Average response time (SLA) and first-contact resolution rate. * CSAT (customer satisfaction with service). * Reduction in rework and documentation backlogs. * Accuracy and completeness of information in the CRM. * Proper alignment and execution of class communications. **Employment Model:** * PJ (individual contractor); * Hybrid; * Holidays, 13th invoice, study grant, fixed salary. Here at **Agroadvance**, the **Agribusiness School**, we connect the countryside to the city, enhancing agribusiness outcomes and valuing the culture and impact of this essential sector. ? If you want to be part of Agroadvance's expansion and directly contribute to strengthening relationships with our customers and partners, join us as our next **Customer Service Assistant**!
R. Pr. da Catedral Dom Ernesto de Paula, 999 - Centro, Piracicaba - SP, 13400-150, Brazil
Negotiable Salary
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