Technical Consultant Trainee

Description

Job Summary: Work in customer service, performing installations, maintenance, and supporting customers, ensuring excellence and satisfaction with the services provided. Key Highlights: 1. Direct involvement in customer service and satisfaction 2. Guarantee of quality in services and technical support 3. Focus on continuous improvement and professional development Job Description: Directly perform customer service activities, including installation, maintenance, address changes, equipment removal, and other related services; ensure excellence and customer satisfaction in service delivery; guarantee service quality by adhering to company standards and procedures; provide technical support, clarify customer inquiries, and apply best practices in customer service. Responsibilities: Perform assigned customer service tasks, ensuring high quality and efficiency; Adhere to the pre-scheduled customer service appointments, ensuring punctuality and effectiveness; Ensure customer satisfaction through consultative service, identifying needs and offering appropriate solutions; Keep work tools organized and in good condition, paying special attention to connectorization tools to prevent damage; Properly use personal and collective protective equipment, ensuring safety for oneself and customers; Understand and apply quality indicators (IRR, IFI) in daily operations to drive continuous service improvement; Actively participate in company-provided training and development programs to foster professional growth and maintain up-to-date knowledge of new technologies and procedures. Main daily activities include: Performing installation, maintenance, address change, and equipment removal services; Monitoring and reporting the status of completed services; Following company quality procedures and standards; Participating in training sessions and updates on products and services. Requirements: Completed high school education; Customer service experience is considered a plus but is not mandatory; Strong communication skills, organization, and proactivity; Ability to work effectively in a team; Flexibility to work during varying hours as required by service needs; Basic knowledge of digital tools and service registration systems. Minimum Education Level: High School (Secondary Education) Driver's License: Class B * University Tuition Discounts * Pharmacy Benefit Program * Internet Package Discount * Commuter Allowance * Medical Assistance (with co-payment) * Profit Sharing * Meal Voucher or Food Allowance * Dental Assistance * SESI Benefit Program * Skello App (e-books and digital books) * Citizen Company Certification * Telemedicine * Life Insurance