Bachelor's degree completed in Engineering or related fields. Position to work on-site or hybrid depending on residence location. Availability for national mobility. The Technical Coordinator will be responsible for monitoring contracts in the Southern Region (Paraná, Santa Catarina, and Rio Grande do Sul). Main Responsibilities: Ensure that services are being executed according to the terms, scopes, deadlines, and conditions established in the contracts. \- Perform assessment and control of sold scope vs. implemented scope vs. executed scope. \- Monitor and ensure compliance with the predictive program. \- Monitor, measure, and report performance indicators. \- Transform identified deviations into action plans. Ensure availability, reliability, and performance of organizational resources and services, providing agile, effective, and customer-oriented support. \- Provide consultative service, acting with professional and ethical conduct, understanding customer pain points and proposing business-aligned solutions. \- Ensure technical efficiency in service delivery, perform diagnostics, prioritize, and resolve incidents/issues based on SLAs, aligned with the customer. \- Guarantee a positive experience for the customer/user, demonstrating empathy, clear communication, problem-solving focus, and results demonstration. Maintain constant communication with customers, clarifying scopes, deadlines, and activity outcomes, as well as recording feedback and improvement opportunities. \- Act as the main point of contact between the customer and internal organizational areas (technical, commercial, and financial). \- Record and track tickets, incidents, and requests via ticketing system or CRM. \- Coordinate training and technical guidance for customers on the correct use of products/services. \- Act as the voice of the customer within the organization, bringing feedback to responsible departments. \- Possess technical knowledge, demonstrating expertise in company products, services, and processes. Measure, analyze, and enhance the customer's perception of value regarding products, services, and support provided. \- Conduct satisfaction surveys, NPS, CSAT, CES. \- Record all customer incidents and complaints, categorize and prioritize actions to ensure they are resolved and clearly reported back to the customer. \- Hold customer experience review meetings to evaluate and validate deliverables and improvements. Ensure the organization achieves its strategic objectives based on data, measurable indicators, and results, promoting a high-performance culture, accountability, and continuous improvement. \- Understand, measure, and guarantee delivery of established contractual indicators through management reports and presentations. \- Define strategic objectives with the customer, translating them into key indicators that reflect real interfaces and are quantifiable and correlated with the predictive program. \- Formalize the results plan, break it down by areas (plant and corporate) and hierarchical levels, ensuring vertical and horizontal alignment. \- Ensure dissemination of success stories (bulletins), implemented improvements, applied best practices, enabling benchmarking across the customer's network. Transform commercial relationships into value-added partnerships based on trust, ethics, reciprocity, and shared objectives. \- Map stakeholders, identifying strategic audiences and assessing their level of influence and interest. \- Identify opportunities aligned with the organization's strategic objectives. \- Ensure contingency plans and communication protocols for critical situations posing reputational risks to the organization. Job type: Full-time CLT Compensation: R$5\.000,00 \- R$6\.000,00 per month