Description
Job Summary:
Professional responsible for compounding, encapsulation, and cleaning in the laboratory, as well as customer service, sales, and order and inventory management.
Key Highlights:
1. Specialized handling of powders and controlled substances
2. Customer service and sales management via systems
3. Inventory management and organization of laboratory materials
Perform powder encapsulation;
Clean packaging, cabinets, workbenches, and wash laboratory equipment according to the monthly schedule; Collect chemical waste from the laboratory and store it in the CD (Central Distribution) area according to the monthly schedule;
Handle products containing hormones, antibiotics, and substances subject to special control (Group III \- RDC 67\), except for weighing and preparing dilutions;
Provide customer service via WhatsApp and telephone; use software;
Prepare quotations and formula orders in the software;
Generate payment links and process sales in the system for formulas paid by credit or debit card and via Pix (cash sales are not performed);
Dispatch formulas to stores using courier bags;
Receive goods and verify invoices;
Submit service requests in Movidesk for other pharmacy departments;
Respond to Movidesk service requests for the Compounding Department;
Compile lists of missing packaging, raw materials, and utensils.