Junior IT Analyst

Description

Job Summary: Technical support professional responsible for managing service tickets, providing on-site and remote assistance, resolving incidents, and maintaining IT infrastructure. Key Highlights: 1. On-site and remote technical support for users 2. Resolution of low- and medium-complexity incidents 3. Basic preventive and corrective hardware maintenance Receive, register, categorize, and prioritize service tickets through the service desk system. Provide on-site and remote technical support to users; Resolve low- and medium-complexity incidents; Install, configure, and update computers, printers, and peripherals; Perform basic preventive and corrective hardware maintenance; Monitor asset operations and report failures; Assist users with corporate systems and applications; Track system updates according to IT department guidelines; Create, modify, and deactivate user accounts (AD/local services); Monitor antivirus and security tool statuses; Install and update software following IT policies and compliance requirements; Update equipment, access, and software inventories; Record and document procedures and solutions in the knowledge base.