Support Analyst - Logistics

Description

Job Summary: The professional will provide customer service and technical support, focusing on resolving operational issues, identifying system failures, and proposing improvements for e-commerce and logistics systems. Key Highlights: 1. Structured professional growth and continuous training 2. Human-centered management and goal-oriented work 3. Collaborative environment with technical support and cross-team knowledge sharing Rio do Sul – SC | Position also open to persons with disabilities (PCD) ### **Why it's worth working here?** * Up to **2.5 additional salaries per year** via PPR (Profit Participation Program); * Structured professional growth + continuous training; * Human-centered management and goal-oriented work; * Direct participation in real e-commerce projects; * Collaborative environment with technical support and constant knowledge sharing across teams. ### **This position is ideal for you if you:** * Enjoy handling both customers and projects simultaneously * Value organization, deadlines, and delivery tracking * Are interested in learning more about e-commerce, integrations, and online store launches * Communicate effectively and value teamwork ### **Your day-to-day responsibilities will include:** * Addressing operational inquiries and providing technical support for errors or inconsistencies; * Analyzing and identifying failures in integration with partner carriers, directly collaborating with internal technical teams for resolution; * Suggesting system improvements based on usability insights gathered from customer service interactions; * Maintaining courteous and constructive relationships with customers to ensure an excellent experience; * Acting as intermediary between partner carriers and customers to resolve customer issues—this includes: requesting timely responses, negotiating solutions, and keeping customers informed; * Operating third-party carrier systems to address service requests; * Providing customer support and clarifications regarding: order tracking, delays, lost packages, reimbursements, damages, billing discrepancies, pickup issues, and other incidents related to the Magazord Envios product; * Delivering customer support and explanations regarding freight cost calculations, detailing the composition of such calculations; * Anticipating potential issues and proactively contacting customers to maintain strong relationships. You won’t be alone: all processes are conducted collaboratively with technical and product teams. ### **✅ Mandatory Requirements** * Reside in Rio do Sul/SC or surrounding region * Completed high school education or currently pursuing higher education; * Prior experience in customer service (preferably within the e-commerce sector); * Basic knowledge of logistics is desirable; * Proficiency with digital customer service platforms (CRMs); * Formal training or practical experience in customer relationship management; * Strong reading comprehension and ability to interpret operational texts and data within systems. * **Nice-to-have (non-eliminatory)** * Experience in e-commerce ### **Work Model** This position is **on-site in Rio do Sul**. We believe daily in-person interaction accelerates learning, strengthens connections, and improves outcomes; therefore, we prioritize on-site work for this role. ### **Benefits** * Up to **2.5 additional salaries per year** via PPR (Profit Participation Program); * Meal/Voucher allowance of R$ 31/day — Swile card; * Charter transportation services for Ibirama/SC and Ituporanga/SC; * Progressive Unimed health plan (starts at 50% coverage and increases by 10% annually); * Dental plan; * GoGood: unlimited immediate care + 1 session with a nutritionist and specialist, 2 sessions with a psychologist—all covered by us; * Flexible working hours + time bank; * Birthday day off; * Continuous training and clear career advancement opportunities. ### **Hiring Process** * Application submission and resume screening * Initial conversation with recruitment * Technical assessment (if applicable) * Interview with leadership * Offer letter All stages are eliminatory, but feedback will be provided throughout the process. **Interested? Apply now! We carefully review every application**