Customer Service Assistant – Scheduling

Description

Job Summary: A professional responsible for maintaining and updating customer records, prospecting and offering services/products, and managing mechanical workshop appointments to optimize productivity. Key Highlights: 1. Learning, training, and career advancement opportunities 2. A collaborative, dynamic, and innovative work environment 3. A solid career path featuring constant challenges and engagement with major brands The **Enzo Group** is a family-owned enterprise with a successful trajectory beginning in **1984**, driven by the purpose of becoming a benchmark in the automotive sector. With **over 40 years of history**, the Enzo Group has built a robust legacy grounded in innovation, trust, and passion for people and automobiles. Headquartered in **Campo Grande (MS)**, the Enzo Group operates across the states of **Mato Grosso do Sul, Mato Grosso, and São Paulo**, recognized as one of the most traditional and innovative brands in the automotive market. The Group operates through dealerships and service-providing companies, with administrative and financial activities centralized in Campo Grande/MS — the strategic heart of the business. The Enzo Group’s portfolio includes some of the **most sought-after and renowned brands in the market**, such as: **Fiat Enzo, Fiat Alpavel, Kampai Toyota, Guará Renault, Enzo Caminhões Mercedes\-Benz, Kcinco Volare e Agrale, Enzo Jaguar Land Rover, Nação Chevrolet, Enzo CJDR, Enzo Jeep, Enzo Ram, Enzo Eletric (Leapmotor), Enzo Geely and Enzo Volvo.** **Career and Professional Development:** At the Enzo Group, we believe company growth begins with the growth of people. Therefore, we continuously invest in **professional development**, offering learning, training, and career advancement opportunities within a collaborative, dynamic, and innovative environment. Here, we value talent, encourage ownership, and recognize performance. Working at the Enzo Group means building a **solid career**, facing constant challenges, engaging with major market brands, and having space to develop and grow alongside the company. Today, we have over one thousand direct employees committed daily to upholding our values: agility in driving business growth; differentiation through value delivery to customers via an attentive, detail-oriented team with systemic vision and operational efficiency; and enabling employee development to ensure the Group’s growth and longevity. Maintain and update customer records to support prospecting, service/product offerings, and ensure optimal utilization of the mechanical workshop’s daily productive hours at the Enzo Group business unit. * Maintain and update customer records;  * Contact and prospect customers; * Offer services/products; * Re-engage customers; * Support management of the workshop’s appointment schedule; * Ensure customer-requested services are recorded in the scheduling system; * Assist in organizing documents.