IT Analyst

Description

Job Summary: Professional responsible for user support and assistance, performing maintenance and installation of systems, software, and IT equipment. Key Highlights: 1. First-level support and assistance to employees 2. Installation and configuration of systems and software packages 3. Support for preventive and corrective maintenance of equipment User Support and Assistance Provide first-level support to employees in person, by phone, chat, or ticketing system. Record, classify, and track requests and incidents until resolution. Guide users on the proper use of systems, software, and equipment. Maintenance and Installation Perform installation and configuration of operating systems, software packages, and peripheral devices. Support preventive and corrective maintenance of IT equipment (computers, printers, scanners, etc.). Minimum Education: Bachelor's Degree Desired Qualification: Information Technology, Bachelor's Degree