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Job Summary: We are seeking an organized and proactive professional to provide technical support to users, analyzing and resolving IT incidents across various platforms. Key Highlights: 1. User support via phone, remote, or in-person assistance 2. Analysis and resolution of incidents related to systems and hardware 3. Focus on high availability and performance of customer platforms We are **Quality Digital**! Learn more about us: * **Our defining statement** \- We are specialists in IT solutions and passionate about innovation! * **To infinity and beyond** \- We are *\#borderless*. Our team is distributed across Brazil and around the world. * **Our culture** \- Though physically distant, we stay united. We hold regular ceremonies to foster closeness, share knowledge, and stay updated on company news! * **We embrace diversity** \- One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment that values and promotes pluralism. Therefore, **everyone is welcome here**, regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our mission** \- To empower our clients' businesses through innovative and sustainable solutions. Are you ready to join us? **Responsibilities and Duties** **What we seek?** An organized and proactive individual. **Your day-to-day responsibilities** * Provide user support via phone, remote, or in-person assistance, and log incidents to enable analysis and resolution, escalating them to resolver groups when necessary; * Handle incidents related to operating systems, software, hardware, networks, Microsoft Office suite, databases, printers and peripherals, as well as technical requests concerning services, security, and products; * Deliver technical support ensuring high availability and performance of customer platforms; guide and train users when required; * Perform infrastructure-related activities including requirements analysis, development, testing, acceptance, and deployment; * Conduct directory mapping, configure POP/Exchange and Lotus Notes email accounts, set up user profiles, install VPN, configure Active Directory and IP addresses; * Perform infrastructure-related activities including requirements analysis, development, testing, acceptance, and deployment; * Field Service experience. **Requirements and Qualifications** **Required knowledge:** * Windows; * Active Directory; * Terminal Server; * Computer Networks; * Basic Information Security concepts. **Preferred qualifications:** * ITIL certification; **Job details:** * Rotating 5x2 schedule, from 8:00 AM to 5:00 PM; * On-site work in Cabo de Santo Agostinho/PE; **NOTE:** Hey! Even if you don’t meet all the requirements, we still encourage you to apply! We’ll carefully assess your profile considering all your qualifications. **Additional Information** **What you’ll find here:** * An environment conducive to **learning** and **professional growth** * **Performance evaluations** and **feedback sessions**, aimed at continuous development of our people * **Meal and/or food allowance**, for grocery purchases and meals * **Medical and dental insurance**, ensuring health coverage for you and your family * **Pharmacy partnership**, offering discounts on medications * **Childcare allowance**, according to current policy * **Gym partnership**, encouraging physical activity * **SESC partnership**, providing diverse cultural and leisure activities * **Partnerships for language learning, technology training, and online course platforms** * **Payroll-deductible loans** with attractive rates \+ financial education program * **Corporate University and knowledge pathways**, featuring diverse content on technology, soft skills, market trends, and much more * **Employee referral program**, with opportunities for rewards and bonuses * **Group life insurance** Here, stories are never in short supply! So, why not grab your cup of coffee, tea, juice, or favorite beverage and learn more about us, get inspired, explore our open positions, and join this ever-growing team?
