**Assist in sales processes, customer service, and client relationship management, contributing to achieving customer acquisition and revenue growth targets, while keeping the company competitive and innovative.** Provide customer support through communication channels (phone, e\-mail, online chat, and WhatsApp), clarifying doubts and guiding customers according to their needs; * Support commercial assistants and analysts in administrative tasks within the department; * Record payments in the CM system; * Input points into the system related to All inclusive/early installment payments/customer point purchases; Enotel Club/RCI/exchanges; * Issue vouchers and send them to customers; * Contact and onboard travel agencies for new agreements and general support;