School Experience Assistant

Description

Job Summary: The School Experience Assistant will support relationships with schools, engaging teachers and educational professionals in using the Geppetto platform, monitoring their journey, and contributing to a positive user experience. Key Highlights: 1. Support relationship building and engagement with teachers and school teams 2. Collaborate with team initiatives to ensure a positive user experience 3. Provide customer service and support, prioritizing quality As a School Experience Assistant, you will support school relationships and assist in engaging teachers and other education professionals in using the Geppetto platform. This role focuses on supporting schools’ day-to-day operations, monitoring their platform journey, collaborating with team initiatives, and contributing to a positive user experience. **Your Key Responsibilities:** Support outreach and relationship management with teachers and school teams; Assist in organizing and updating materials, training sessions, and content for schools and/or parents; Support the delivery of online and in-person training sessions, as needed; Assist in the initial setup of the platform dashboard, following team guidelines; Collect feedback, questions, and suggestions from schools and relay them to the responsible team; Monitor schools’ platform usage and support engagement activities; Support school inquiries, ensuring timely responses aligned with defined SLAs and standards; Record information, interactions, and basic data related to platform usage. **We Are Looking For Candidates Who:** Are currently pursuing or have completed a degree in Languages (a plus), or have initial experience teaching languages; Possess excellent verbal and written communication skills; Demonstrate organization, attention to detail, and responsibility toward deadlines; Show strong analytical ability to interpret information and resolve everyday situations; Have strong interpersonal skills and the ability to work effectively in teams; Have proficiency in Microsoft Office (Word, Excel, PowerPoint), particularly for data organization, report writing, and presentations; Enjoy providing customer service and support, emphasizing quality and clarity in all interactions; Are available for travel.