Senior ServiceNow Developer

Description

Job Summary: We are seeking a Senior ServiceNow Developer to design, build, and maintain applications, automations, and integrations on the platform, working autonomously and applying continuous improvement practices. Key Highlights: 1. Build applications and automations on the ServiceNow platform. 2. Support the maintenance, operations, and governance of the ServiceNow instance. 3. Support functional teams and stakeholders, leading end-to-end deliveries. Recife Senior ServiceNow Developer Our Opportunity: Are you passionate about technology and innovation, and eager to join an inclusive, collaborative, and continuously evolving environment? Then this opportunity is for you! At Capgemini, we value work-life balance. Therefore, we offer flexible work models—including hybrid arrangements—tailored to project needs. Our goal is to deliver the best experience for you, respecting your lifestyle and promoting well-being. We are looking for a Senior ServiceNow Developer to join our team. Job Responsibilities: Design and build medium-sized applications on the ServiceNow platform, including tables, relationships, Catalog, Workspaces, and process modeling using Process Automation Designer and Playbooks. Develop automations using Flow Designer (flows, subflows, actions), decision policies, and integrations via IntegrationHub Spokes (e.g., Slack, Jira, AD). Implement and maintain REST/SOAP integrations, Transform Maps, data governance and security controls, and MID Server usage where required. Support instance maintenance and operations: health checks, participation in upgrades, incident resolution (P1/P2\), execution of regression/ATF testing, and hypercare support post go-live. Ensure governance and maintenance of technical and functional documentation (how-to guides, specifications, test evidence), adhering to NowCreate standards. Support functional teams and stakeholders (PO/EM) with clear communication, contributing to workshops, backlog refinements, and sprint reviews. Work autonomously to lead end-to-end deliveries: technical design, development, testing, documentation, and maintenance. Incorporate Now Platform AI agents (AI Agent Studio, Orchestrator, Control Tower) where applicable to corporate use cases. Apply continuous improvement/DevOps practices: observability, logging, monitoring, error handling, recurrence prevention, and technical debt management. Technical Requirements: Bachelor’s degree in IT (Information Systems, Computer Science/Engineering, or related fields). Proven experience in low-code and pro-code development on AppEngine, covering application building, workflows, integrations, and enterprise instance maintenance. Service Portal/Workspaces, UI Builder/Now Experience. Process Automation Designer, Playbooks. Flow Designer: modeling with flows, subflows, actions, and IntegrationHub. Development and maintenance of REST/SOAP integrations. MID Server usage. Configuration of Transform Maps, authentication, and security (SSO, ACLs). Participation in upgrades. Health checks and environment governance (DEV/QA/PROD). Standardized technical and functional documentation. Familiarity with Now Platform AI capabilities: AI Agent Studio, Orchestrator, Control Tower. Ability to incorporate AI into applications for intelligent automation and triage. Diversity, Inclusion, and Belonging At Capgemini, you can be your authentic self. We value diversity in all its forms and foster an inclusive environment through initiatives such as: * Women@Capgemini – Female empowerment and gender equity. * Capgemini Black – Representation and appreciation of Black culture. * LGBTQIA\+@Capgemini, Capgemini Accessibility, among others. Our commitment is ongoing: we are recognized by GPTW, Bloomberg Gender Equality Index, EDGE, and Ethisphere as one of the world’s most ethical and inclusive companies. Our job openings are open to all individuals, regardless of race, ethnicity, religion, age, gender identity, sexual orientation, or disability. Career Development and Benefits Here, you drive your own career! We offer: A structured career path and personalized learning tracks. Corporate University access to Harvard, Coursera, Udemy, Pluralsight. Official certifications with partners including SAP, AWS, Microsoft, and Salesforce. Language training with EF Education First (English, Spanish, French, German). Comprehensive Well-being * Medical and dental insurance. * Gympass and Equilibrium (physical and mental health). * Private pension plan and life insurance. * Family Care Program: extended maternity and paternity leave, fertility support, and personalized health and well-being guidance. * Meal allowance, benefits club, and more! Make It Real At Capgemini, we unlock human potential through technology to build a more inclusive, sustainable, and innovative future. If you share these values, come transform the world with us! Ref. code 400978\-pt\_BR Posted on 29 Jan 2026 Experience level Experienced Professionals Contract type Permanent Location Recife Business unit ABL AMERICAS Brand Capgemini Professional communities Software Engineering