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Job Summary: Responsible for in-person customer service and support, guiding users on microcomputing, diagnosing computer issues, and reconfiguring software. Key Highlights: 1. In-person customer service and support 2. Configuration and updating of customer-specific systems 3. Hardware and software maintenance In-person customer service and support. Responsible for guiding company users or customers on microcomputing, diagnosing computer problems, identifying components requiring replacement, and reconfiguring or reinstalling software. Must possess knowledge of customer service software, including ticket handling and providing guidance via email and telephone as needed. Clarification of inquiries, infrastructure, configuration and updating of: Microsoft products, antivirus software, network connectivity, hardware maintenance, software maintenance, internet, Office 365, printer configuration, servers, and customer-specific systems. Hardware assembly, desktops, notebooks, and tablets **Minimum Education:** Technical Course Personal vehicle required Willingness to travel Travel allowance
