Join a pioneering company that does not merely follow digital evolution—but sets global standards. By joining our teams, you put your talent at the service of a mission of scale: building the networks that will connect millions of people tomorrow. **The opportunity:** Lead excellence from our strategic hub in **Porto**, a dynamic metropolis offering an exceptional quality of life and culture. ### **YOUR MISSION: EXPERIENCE AND ENGAGEMENT EXPERT** More than just an intermediary, you are the **Architect of the Customer Relationship**. Your role is to transform every interaction into a lever for loyalty and complete satisfaction. * **Multichannel Management:** You skillfully handle all contact channels (calls, e\-mails, chat) to ensure rapid response and flawless service. * **High-Precision Resolution:** Through comprehensive needs analysis, you deliver concrete and effective solutions at first contact. * **Advisory and Innovation:** As an expert in our services, you guide customers toward the most innovative solutions and become their trusted partner. * **Administrative Rigor:** You precisely manage our tracking tools (CRM) to guarantee premium service and perfect traceability. * **Team Collaboration:** You work closely with our specialized units to continuously improve our processes and user journeys. ### **YOUR PROFILE: THE ALLIANCE OF RIGOR AND HUMAN CONNECTION** We seek candidates who combine analytical thinking with relational intelligence. * **Language Proficiency:** **Fluent French (C2 level)** is mandatory. English proficiency is a major asset in our international environment. * **Results-Oriented Mindset:** You thrive on performance and place customer satisfaction at the top of your priorities. * **Technological Fluency:** Curious and quick to learn, you navigate complex software environments with ease. * **Soft Skills:** Diplomatic and stress-resilient, you turn challenges into opportunities for success. * **Team Spirit:** Based in Porto, you believe in the power of collaborative, in-person teamwork. ### **OUR OFFERING: A FRAMEWORK WORTHY OF YOUR TALENTS** Our employees’ development is the engine of our international success. * **Competitive Compensation:** An attractive fixed salary complemented by **unlimited monthly bonuses** based on your performance. * **Health and Security:** Premium health insurance and life insurance coverage for you and your family from day one. * **Career Growth:** Access to our internal academy and fast-track pathways to management or specialist roles. * **Ideal Living Environment:** Modern offices located in one of Porto’s most sought-after neighborhoods. * **Group Benefits:** Meal allowances, transportation allowances, and exclusive access to employee-only services. **Ready to define the new standards of digital customer engagement? Your future starts in Porto.**
João Silva
Indeed · HR
João Silva
Indeed · HR
