SUPPORT ANALYST I - Taboão da Serra

Description

Job Summary: Support Analyst I focused on installation, configuration, and incident diagnosis in IT, as well as support for operating systems and end-user tools. Key Highlights: 1. Experience in installation and configuration of IT equipment. 2. Experience in diagnosing and resolving incidents. 3. Support for operating systems and productivity tools. \* About the Opportunity \* SUPPORT ANALYST I Work schedule: Monday to Friday, from 10:00 AM to 7:00 PM (subject to change by the client) Address: Adesão \- R. Agueda Gonçalves, 240 \- Jardim Pedro Goncalves, Taboão da Serra \- SP, 06760\-900 \*️ What We Are Looking For \* Experience: 1 year in the IT field Education: High school diploma with completed technical training in IT, or completed or ongoing higher education in IT \* Responsibilities: \* * Provide support, install and configure new IT equipment, and reconfigure previously installed equipment * Analyze and diagnose incidents to resolve issues, occasionally collaborating with vendors and other professionals * Support installation and configuration of operating systems (MS\-Windows 7/8/10/11 or their technological successors) * Support installation and configuration of native end-user tools on devices (MS\-Office Professional, MS Outlook, web browsers) or cloud-based tools (Office 365, Teams, OneDrive) * Install standard, client-approved, market-available software (antivirus agents, PDF readers, plug\-ins, etc.) * Install specific applications or information systems, provided that procedures, manuals, or tutorials are supplied by PRODESP, and with vendor or developer assistance if required * Inspect and identify issues in cabling systems; perform basic and occasional infrastructure network repairs, such as network cable crimping and physical installation of access switches into racks (without configuration or programming) * Log, track, monitor progress, and resolve service requests using the client's adopted ticket management system * Document procedures for resolving known incidents and problems * Maintain an up-to-date knowledge base. \* What Would Be a Plus: \* * Clear and concise oral and written communication skills. \* What We Offer \* * Salary: BRL 2,400.00 * Meal allowance: BRL 30.00 per working day (with 20% PAT deduction) * Transportation allowance * Life insurance * Health plan (30% monthly premium covered by the company after 3 months of probation) * SESC benefits * GOGOOD * Partnerships with universities and English language schools. \* DOES THIS MAKE SENSE FOR YOU? \* Minimum Education: Technical Course