Job Summary: This role is for a leader who supervises and coordinates a unit's team and activities, ensuring performance, resolving issues, and developing personnel, all within a transformative sports and fitness environment. Key Highlights: 1. Leadership and coordination of team and unit activities. 2. Continuous development and training of team members. 3. Environment focused on transformation through sports and physical activity. **Ultra Group** Ultra was founded on the belief that sports and physical activity can transform ourselves, others, and society as a whole. We all have the power to make a difference. And if the world has changed so much, why are all gyms the same? We are here to do things differently. **Purpose** We exist to be a powerful tool for transformation through physical activity and sports. We were born as an unwavering agent of change, encouraging, motivating, and providing the appropriate infrastructure and services for exercise practice. **Responsibilities and Duties** * Supervise and coordinate the unit's team and activities * Prepare reports and update reports with unit indicators and performance * Monitor unit performance indicators and evaluate the team collectively and individually * Participate in, monitor, and resolve (where possible) items assessed during internal audits * Conduct periodic meetings with the team (sales consultant, fitness consultant, gym coach, cleaning and maintenance) * Monitor repair works and maintenance teams, including building, equipment, and cleaning. * Conduct regional research on competitors * Train and develop all team members and those from other units * Deliver initial and refresher training for new members and existing team members * Address and respond to all feedback received via NPS, Customer Service Center (SAC), website, social media, or in person from students—listening, evaluating, and deciding impartially * Address and resolve conflicts with students * Supervise the entire team's customer service * Control inventory and supplies for the unit * Coordinate all building and equipment maintenance, request quotations, and research best prices * Interview and select candidates to join the team (when necessary) * Participate in the onboarding process of new members, receive and verify admission documents for approved members, and forward them to accounting * Manage the unit's electronic timekeeping system * Assist in the unit's administrative processes, such as onboarding, offboarding, vacations, absences, time clock registration, work schedules, payroll closing, etc. * Ensure proper maintenance, cleanliness, and order in the workplace * Perform other related tasks as required by operational needs and guidance from the immediate supervisor. **Education Requirement** Bachelor’s degree in Physical Education, Business Administration, Business Management, or Human Resources Management. **Skills** Strong communication skills, leadership, equitable treatment, planning and organization, punctuality, passion for working with people **Requirements** Intermediate Microsoft Office package, people management **Additional Information** Ultra VIP Plan for the employee and one additional person.
João Silva
Indeed · HR
João Silva
Indeed · HR
