IT Support Analyst

Description

Job Summary: The professional will be responsible for IT support, equipment and access management, and technological assistance to employees within an agricultural credit intelligence hub. Key Highlights: 1. Tier 1 support for employees and IT management 2. Equipment preparation and access management 3. Proficiency in Microsoft 365 and operating systems **AgRisk** is a **comprehensive intelligence HUB** that integrates data, technology, governance, and analytics to support all stages of the agricultural credit journey. As a pioneering solution in the sector, it establishes a new standard of efficiency, simplicity, and precision—enabling faster, safer, and more consistent decisions for risk, credit, compliance, and intelligence teams. **Core HUB Solutions:** **AgRisk:** Integrates national restriction data into the credit analysis workflow, enabling structured assessment of delinquency, payment history, and risk signals throughout the decision-making journey. Information is consolidated into a single environment and used to support more consistent credit decisions, always alongside financial, legal, and behavioral data. **AgFlow:** A credit pipeline responsible for structuring and organizing the credit analysis and decision journey—from registration to formalization. **CredAcademy:** Training for professionals seeking expertise in agricultural credit. **YOUR RESPONSIBILITIES** * Deliver Tier 1 support to employees (on-site and remote); * Prepare and configure equipment for new employees (IT onboarding); * Manage the equipment fleet: inventory, asset tracking, maintenance, and hardware decommissioning (IT offboarding); * Manage access rights: creation, modification, and revocation of accounts across corporate systems and platforms; * Control physical and logical access to IT resources; * Support corporate tools: Microsoft 365, internal systems, and SaaS platforms; * Log and track service requests, ensuring documentation and traceability of all support activities; * Provide basic network and connectivity support (Wi\-Fi, VPN, microcomputing, hardware/software); * Provide operational technology support for corporate meetings and events; **WHAT WE EXPECT FROM YOU** * Prior experience in corporate IT support; * Knowledge of **Microsoft 365** (user administration, Intune, SharePoint, Teams, OneDrive); * Experience with equipment management and control; * Familiarity with Windows, Linux, macOS, Android, and iOS operating systems; * Basic networking knowledge: TCP/IP, DNS, DHCP, VPN; * Foundational information security knowledge (firewalls, hardening, vulnerability analysis and remediation); * Proactive, organized profile with strong user-centric service orientation; * Strong verbal and written communication skills. Differentiators: * Familiarity with information security practices and LGPD; * Prior knowledge of environment hardening (CIS Controls Benchmark); * Experience with service request management tools; * ITIL; * ITSM; * Microsoft certifications (Azure, Intune, Security, SharePoint)