111 Management6 in Minas Gerais lowest at $7000.0+

Indeed

Premium Accounts Solutions Manager

Description: * EDUCATION: Completed Bachelor's degree in Agronomy, Agricultural Engineering, Business Administration or related fields. Postgraduate specialization in Agribusiness Management, Information Technology or related areas is desirable. * EXPERIENCE: Minimum of 2 years of experience in agricultural products sales, consultative sales and technical support. Experience in implementing technological solutions and user training. * Driver's license category B; * Availability for travel. * RESIDE IN ITUMBIARA - GO * KNOWLEDGE: * Knowledge of the agribusiness sector and its main trends and challenges. * Knowledge of technological solutions for agribusiness, such as precision agriculture, farm management software and productivity monitoring platforms. * Strong communication, negotiation and interpersonal skills. * Proficiency in Office suite and CRM tools. * English proficiency is desirable. * Knowledge of John Deere products and competitors, as well as technological trends and advancements. * Desirable skills in AI, Microsoft Office, Power BI and similar tools, as well as internet functions. * Financial analysis and feasibility studies; * Management BIs and KPIs; Main job activity: Act as the focal point for Premium customer service, serving as the liaison between them and the company. Responsible for providing high-impact solutions that deliver positive results in customer operations, excellence in service, and delivery of solutions covering areas such as technology, sales, after-sales, training, technical visits and benchmarks. Build and maintain trust-based relationships, acting as a strategic consultant and business partner, ensuring satisfaction and loyalty of Premium customers. Responsibilities description: * Premium Accounts Solutions Management and Service: Serve as the primary contact for Premium customers, understanding their needs, challenges and objectives. Conduct regular customer visits to identify improvement opportunities and propose customized solutions. Manage customer relationships, ensuring excellent service, swift and effective problem resolution, as well as delivering productivity, quality, innovation and sustainability. * Provision of Technological Solutions: Identify customer technology needs and recommend innovative solutions that add value to their operations. Coordinate the implementation of technological solutions, ensuring their proper integration and operation. Conduct training sessions and workshops to enable customers in using technological solutions. * Customer Relationship Management: Build and maintain strong, trust-based relationships with Premium customers, acting as a strategic partner. Continuously monitor customers to identify new business opportunities and ensure their satisfaction. Act as a mediator in potential conflicts, seeking solutions that meet the interests of both parties. Identify sales opportunities for the company’s products and services, offering solutions tailored to specific customer needs. Prepare customized commercial proposals, demonstrating the value of offered solutions and negotiating favorable terms for customers. Follow up on the sales process from prospecting to closing deals, ensuring customer satisfaction. * Internal Collaboration, After-Sales Support and Loyalty: Work closely with after-sales, sales, marketing, integrated technology solutions and technical support teams to ensure delivery of complete and integrated solutions to Premium customers. Share information and knowledge across other departments, contributing to continuous improvement of products and services. Participate in meetings and training sessions to enhance technical and business knowledge. Act as a mediator in potential conflicts, seeking mutually beneficial solutions. Ensure customer satisfaction with the company’s products and services. Monitor customer results achieved through implemented solutions, identifying opportunities for improvement and optimization. Develop and implement loyalty programs and initiatives aimed at strengthening relationships with Premium customers and ensuring retention. * Training, Technical Visits, Benchmarks and Best Practices for Premium Customers: Organize and conduct technical training for customers to enable them in using the company’s products and services. Perform technical visits to customers to identify improvement opportunities and propose customized solutions. Prepare detailed technical reports presenting visit outcomes and improvement recommendations. * Identify and promote market benchmarks and best practices to help customers optimize their operations. Organize visits to reference customers, allowing Premium customers to learn from other producers' experiences. Share information and knowledge with customers, contributing to their development and success. * Performance Analysis and Monitoring: Monitor and evaluate performance data and key indicators, working with the Premium Account Manager and other sales structures to define strategies for addressing gaps, identifying areas for improvement and opportunities to increase performance, acquire new customers and/or recover lost customers, expanding market share, optimizing processes and increasing revenue. * Innovation and Strategic Thinking: Identify opportunities and generate ideas that add value to customers and create competitive advantages. Provide insights on agricultural and market trends, create innovative customer solutions, make decisions and develop solid solutions based on facts, data, market and business experience. Engage with each customer uniquely, with deep understanding of implications for customer profitability. Demonstrate drive and passion for the business and customers, following a logical sales and negotiation process. * Knowledge Management for Premium Customer Solutions: Clearly demonstrate knowledge of agronomic practices, technology, products and services. Show thorough understanding of John Deere product portfolio and competitors. Continuously update knowledge of agricultural practices, government incentive programs and regulations. Demonstrate ability to discover, understand and interpret customer needs, providing high-quality responses and solutions aligned with their strategy. * Leveraging Business Structure Managers: Engage and promote joint solutions with Business Structure Managers (Used Equipment and Implements, Financing, Digital Sales, Marketing, Planning and Management, Performance and Special Crops Production Cycle), maximizing utilization and output from these areas to boost results and sales opportunities. * Stakeholder Relationship: Establish strong relationships with internal suppliers, partners, customers and other stakeholders relevant to your area of responsibility and to the organization as a whole. * Compliance and Governance: Ensure all activities comply with regulations, internal policies and ethical standards. Meet international audit criteria regarding inventories of new and used machinery, implements and technology products. * Communication and Information Sharing: Ensure all activities under your responsibility are aligned with strategic objectives, enabling effective communication and sharing of relevant and reliable information. * Legal Compliance: Ensure actions guarantee compliance with legal health and safety at work guidelines, as well as adherence to company rules and procedures. Consistently focus on customer needs by prioritizing activities with highest impact on business results; * Comply with formalized company policies and procedures: Code of Conduct, IT policy, light fleet policies and rules, functional area policies, data confidentiality and privacy policy, and Health, Safety and Environment policy, 2510060202291792308

Praça da República, 237 - St. Central, Itumbiara - GO, 75503-260, Brazil