Technical Support Analyst – Level 1

Description

Job Summary: Technical Support Analyst – Level 1 responsible for first-level support, incident ticket registration, and hardware and software support. Key Highlights: 1. Opportunity for growth and learning 2. Collaborative and dynamic environment 3. Opportunity to attend various training sessions **Technical Support Analyst – Level 1** Employment Type: CLT Schedule: Monday to Friday, 1:15 PM to 10:00 PM; Saturday, 9:30 AM to 1:30 PM **Responsibilities** Supporting students with access issues and questions Providing first-level support to users; Registering, tracking, and closing technical tickets; Providing hardware, software, operating system, and corporate application support; Performing initial diagnostics and resolving low-complexity incidents; Assisting with workstation, printer, and access configurations; **Requirements** Completed high school (technical or higher education in IT preferred); Basic knowledge of: Windows and/or Linux; Microsoft Office Suite; Networking (basic TCP/IP and Wi-Fi concepts); Strong verbal and written communication skills; Organization and customer service focus. **Preferred Qualifications** Previous experience in technical support or help desk; Familiarity with Active Directory; **We Offer:** Competitive market-based salary; Performance-based bonus; Transportation allowance; Opportunity for growth and learning; Opportunity to attend various training sessions; Collaborative and dynamic environment. Job Type: Full-time CLT Compensation: R$2.300,00 – R$3.500,00 per month Benefits: * Transportation allowance Work Location: On-site